Field Service Engineer/Technologist

ABB Schweiz AG; Edmonton; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Field Service Engineer/Technologist to lead and execute power delivery projects with a focus on safety and customer satisfaction. This role involves hands-on service, technical expertise, and the ability to develop strong customer relationships. You'll play a crucial part in enhancing operational efficiency and driving improvements in service delivery. Join a company that values diversity, collaboration, and innovation, where your contributions can make a significant impact on sustainable solutions. If you're passionate about engineering and customer service, this is the opportunity for you.

Benefits

Retirement plan

Accident insurance

Healthcare plan

Wellbeing program

Qualifications

• 5+ years of experience servicing power delivery equipment.
• Strong mechanical aptitude and hands-on capability.

Responsibilities

• Provide technical leadership for power delivery work.
• Test, commission, and troubleshoot power system equipment.

Skills

Power delivery service

Technical skills

Mechanical skills

Leadership

Communication skills

Customer relationship management

Problem-solving

Electrical safety practices

Project management

Education

5+ years experience in power delivery

Familiarity with electrical drawings

Tools

Test equipment for power delivery

Computer literacy

Job description

Field Service Engineer/Technologist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Operations Manager

Your role and responsibilities

The Field Service Engineer/Technologist will provide technical and business leadership to support customer’s power delivery needs. The person will have a high level of technical and mechanical expertise, be capable of planning, leading and executing power delivery work with the highest level of safety & environmental compliance, understand business profitability, and develop great customer relationships.

1. This role requires strong hands-on power delivery service, technical and mechanical skills, leadership, business acumen and highly effective communication skills.
2. Test, commission, program, troubleshoot, repair, upgrade, retrofit and install medium and low voltage power system equipment.
3. Relay capability, test, commission, troubleshoot, upgrade, retrofit various types of protection and control would be an asset.
4. Test, commission, troubleshoot, repair, erect, upgrade, various switchgear and voltage ratings.
5. Develop service work scopes and assist with estimates for proposal activities.
6. Schedule and execute jobs on-time and on-budget with world-class quality.
7. Plan, coordinate, lead and direct activities for self and team to maximize productivity, utilization and profitability.
8. Understand customer and market dynamics and implement strategy consistent with ABB objectives.
9. Reach out to customers to grow service opportunities & suggest recommendations. Work closely with our sales team to maintain, develop and expand customer base.
10. Identify and implement cost and process improvements and standardization to continuously improve cost productivity.

Qualifications for the role

• 5+ years proven track record servicing some of the above equipment.
• Familiarity with environmental protection procedures and basic electrical safety practices.
• Make a work site and site activities safe for self and all other members of the site team.
• Strong mechanical aptitude and hands-on capability.
• Ability to understand documented instructions, procedures and electrical drawings, and develop the same.
• Well organized.
• Familiar with test equipment and testing procedures for power delivery.
• Computer literate.
• Excellent English written and oral skills.
• Ability to travel locally and nationally 50% of the time, work overtime/weekends and respond to weekend and off-hours service requests as required.
• Ability to work independently and lead a project / work scope / team with a minimum of supervision.
• Excellent team player.
• Exceptional communication, interpersonal and leadership skills, and ability to develop and maintain strong relationships with customers and team members.
• Entrepreneurial, customer focused with ability to generate work and develop strong customer relations.
• Apply practical application experience and knowledge of electrical power systems to develop and recommend solutions for customers’ power system issues and upgrades.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

Working with customers to ensure our products and systems provide maximum performance, our Service teams solve a wide variety of key industrial challenges. We increase productivity and reliability, lengthen product life span and improve safety. Critically, we also reduce costs, energy consumption and emissions. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the ninth consecutive year, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine. Consistently ranked as one of Canada's Top 100 Employers, Montreal's Best Employers, Canada's Best Employers for Young People, Canada's Greenest Employers and a long-time recipient of the Women in Governance Parity Certification, ABB's culture and commitment is to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.