Field Service Engineer - Remote - Western Canada Region

Sartorius Stedim; Vancouver; Remote; CAD 70,000 - 90,000; Full time

Job summary

A global life science company seeks a Field Service Engineer to support the Western Canada region. The ideal candidate will provide exceptional technical support and customer care, coordinating workflows to ensure efficient service operations. This role requires strong mechanical, electrical, and IT skills, with at least 5 years of relevant experience. Join a dynamic team dedicated to making a real-world impact in a fast-paced environment.

Benefits

Personal and Professional Development

Work-life Balance

Comprehensive onboarding

Health plans

Retirement Savings Plan

Qualifications

• Minimum of 5 years of Field Service Engineer experience.
• 3 years of experience in the Bio-Pharmaceutical industry.
• 1 year of troubleshooting technical equipment.

Responsibilities

• Provide technical support and exceptional customer care.
• Coordinate workflow to minimize travel.
• Assist in drafting documentation of processes.

Skills

Customer care

Technical support

Mechanical skills

Electrical skills

IT skills

Communication skills

Education

Associates degree or certifications in engineering

High School Diploma / GED with 5 years of experience

Bachelor's degree in related fields

Tools

MS Office (Outlook, Word, Excel)

Mobile tools and applications

Job description

Overview

Sartorius seeks a Field Service Engineer to join the Lab Products & Services team supporting the Western Canada region. This is an excellent opportunity for the right candidate to join a driven and growing team of self-starters. Proactive and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals.

As the Field Service Engineer you will oversee the technical support operations, ensure efficient triage, meetings, manage equipment updates, share critical information, plan training sessions, and develop the escalation process. This role requires close collaboration with country-level experts and the Global Tech Support team to effectively address and resolve technical issues.

The ideal candidate will reside in Vancouver, B.C., Canada.

What you will accomplish together with us :

Responsibilities

• Provide exceptional customer care and build positive relationships with customers
• Provide technical support to customers in the event of issues
• Coordinate workflow with scheduling to minimize unnecessary travel and travel to customers by ground, train, and air as needed
• Provide training to customers on the essential use and operation of Bio Analytics instruments
• Perform field service calibration and installation of complex mechanical systems as well as preventative maintenance and field sterilizations
• Assist with resolving IT issues related to Bio Analytics system installations; follow company procedures and perform software updates/upgrades
• Assist in drafting documentation of processes and procedures as required
• Keep accurate records of parts assigned to the engineer and maintain precise counts
• Produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs
• Pass along identified leads to the Sales Manager
• Frequently lift items up to 35 kg
• Participate in leading and facilitating Triage meetings
• Liaise with the Global Support team to receive equipment updates and implement them appropriately
• Disseminate critical information to relevant regional teams to ensure timely changes
• Plan and organize local and regional training sessions to maintain required skillsets
• Serve as escalation point with the local and regional service team
• Able to travel to customer sites primarily within the California Bay Area with potential for overnight travel outside the territory

Qualifications

• Associates degree or certifications in engineering, or a High School Diploma / GED with a minimum of 5 years of Field Service Engineer experience
• 3 years of field service experience in the Bio-Pharmaceutical industry
• 1 year of experience troubleshooting, testing, repairing, and servicing technical equipment with excellent mechanical, electrical, and IT skills
• You have a valid Driver's License
• Familiarity with mobile tools and applications
• Excellent driving record
• You are proficient with MS Office software including Outlook, Word, and Excel
• Alignment with core values: Sustainability, Openness, Enjoyment

• Bachelor's degree in mechanical, biomechanical, biomedical engineering, or a related field
• Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, Sartorius offers a wide range of benefits:

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Work-life Balance: Paid vacation, sick time, corporate holidays, community service day; flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding including a virtual online platform
• Welcoming Culture: Mutual support, team spirit, and international collaboration
• Health & Well Being: Health plans, dental, vision, EAP, and other wellness programs
• Intelligent Working Environment: Smart buildings with the latest technology and equipment
• Retirement Savings Plan: 401(k) with company match
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation/Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health Health Advocate
• Additional/Optional: Supplemental Life Insurance, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or any other protected status or class. EEO posters are available as required.

LI-remote

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment. We are looking forward to receiving your application.