Field Service Engineer - Moncton, New Brunswick, Canada

Swisslog Healthcare; City of Moncton; On-site; CAD 84,000 - 98,000; Full time

Benefits offered by this job

Vehicle allowance

Fuel card

Comprehensive benefits package

Job summary

Swisslog Healthcare in Moncton, NB is seeking a Field Service Engineer to service pharmaceutical automation systems across the region.

You will perform preventive maintenance, respond to urgent service calls, train users, and work with installation specialists on start-ups. Travel and on-call duties are part of the role, with a strong focus on customer satisfaction.

Join a team delivering reliable healthcare technology, maintaining safety standards, and supporting hospitals across North America.

Qualifications

• 1–3 years field service experience with electro-mechanical products.
• Ability to read blueprints, schematics, and wiring diagrams.
• Excellent communication and customer service skills.
• Proficiency with Windows applications and basic PC networking.

Responsibilities

• Provide scheduled preventive maintenance services to contract customers in assigned area.
• Provide on-demand corrective, 24/7 emergency, and paid services as required.
• Provide start-up services on Translogic Systems as assigned.
• Assist with start-up services on new Swisslog products, working with Installation Specialists.
• Report product quality issues and file quality reports.
• Train customers on system and light maintenance operations.
• Promote parts orders and advise on inventory stocking levels.
• Conduct periodic customer care visits to monitor performance and satisfaction.
• Maintain inventory of spare parts and consignment stock as required.
• Assist customers with parts orders, consumables, repairs, and information requests.
• Notify Customer Care Manager of problems or opportunities.
• Ensure admin work orders, expense reports, downtime reports, startup logs completed timely.
• Communicate with sales/support teams about customers.
• Maintain professional appearance and adhere to safety policies.
• Attend required training; travel may be required.

Skills

Field service experience

Electro-mechanical systems

Reading blueprints/schematics

Customer service skills

Windows computer software

Networking basics

Education

Vocational school

Job description

Field Service Engineer - Moncton, New Brunswick, Canada

Make an Impact with Healthcare Technology Jobs That Matter

At Swisslog Healthcare, Field Service Technicians are critical to our customer care and support initiatives. Our Field Service techs are on the front-line, interfacing with our customers on a daily basis, keeping their systems up and running, ensuring optimal system performance, and improving patient safety, which in turn allows doctors and nurses to focus on critical patient care in hospitals across North America.

Field Service Technicians perform all Customer Support duties and responsibilities relating to Swisslog Healthcare products, including preventive maintenance, corrective maintenance, warranty service, emergency service, on-call service, start-up of current systems, operator maintenance and user training, and promotion of company products and services as required.

This individual will be based in Moncton, New Brunswick , supporting several customer sites throughout the greater area.

This position supports our Pharmacy Automation solutions (medication management systems).

• Reside in Moncton, New Brunswick, Canada.
• Be authorized to work in Canada for any employer.
• Strongly preferred: Be able and willing to travel to and from the United States for initial onboarding and as needed for ongoing training classes. The ideal candidate will already possess the necessary legal documentation to travel between the US and Canada.

Responsibilities Make an impact

• Provide scheduled preventive maintenance services to contract customers in assigned area.
• Provide on-demand corrective, 24/7 emergency, and paid services to customers in assigned area as required.
• Provide start-up services on Translogic Systems as assigned.
• Assist with start-up services on new Swisslog products as required, working closely with the assigned Installation Specialists.
• Report product quality issues to assigned Senior Field Service Engineer and/or Customer Care Manager and file quality reports as directed/required.
• Train Swisslog customers on system and light maintenance operations.
• Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as required.
• Conduct periodic customer care visits to monitor product performance and customer satisfaction.
• Maintain accountability/inventory of assigned spare parts (crash kit) and customers’ consignment inventories when inventories are contractually maintained by Swisslog Healthcare.
• Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems.
• Advise Customer Care Manager of any problems or opportunities that arise within their area of responsibility.
• Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner.
• Communicate and share information with sales personnel and support personnel as it relates to their assigned customer base.
• Exercise proper care and accountability of all assigned company property, be mindful in spending company’s money and resources responsibly, and exercise proper care and responsibility when working with customers’ property and/or facilities.
• Maintain a clean and professional appearance at all times when working with customers.
• Adhere to and strictly enforce all company safety policies and procedures.
• Attend required training programs to keep current on system updates.
• Position may require some travel as well as holiday and weekend work.

Application Requirements What you need to succeed

• Vocational school, related military experience, or job experience equivalent.
• 1-3 years field service experience with electro-mechanical products.
• Successful candidates will have an effective communication style that builds customer's trust and satisfaction.
• Ability to read blue prints, schematics and wiring diagrams to extract necessary technical information.
• Exceptional interpersonal skills (customer service skills) and communication skills.
• PC Computer software and hardware literate/Windows Application experience.
• Basic computer networking skills.
• Must be a self-starter, well organized, and be able to work independently without supervision.

Desirable, but not Essential:

• Experience working in a mission-critical, on-call environment. Experience with 24/7 on-call availability is ideal.
• Associate's Degree from a Technical or Vocational School.
• Strongly preferred: ability to travel to the United States for initial onboarding and as needed for ongoing training classes.

Eligibility Requirements:

• Ability and willingness to travel 30 to 70% of the time for technical support and training purposes.
• Ability and willingness to work on-call hours including weekend, night, and/or holiday work.
• Ability and willingness to lift, lower and carry objects up to 50 lbs., work from heights, climb ladders, and work in confined spaces.
• Must have a valid New Brunswick driver’s license and excellent driving record.
• Must reside in or near Moncton, New Brunswick, Canada.
• Must be authorized to work in Canada for any employer.

Compensation:

Base salary range for this position is $60,000 - $70,000, plus overtime and on-call pay, plus vehicle allowance and fuel card. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%)