Field Service Engineer III (IC / LC) Atlantic Canada (remote)

Thermo Fisher Scientific Inc.; Halifax; Remote; CAD 65,000 - 85,000; Full time

Job summary

A global laboratory service company is seeking a Field Service Engineer III to support customers across Atlantic Canada. This role involves installing, repairing, and maintaining advanced instrumentation. The ideal candidate will need 2+ years of experience with chromatography and trace elemental instruments, strong customer service skills, and the ability to work independently. This position offers the opportunity to make a meaningful impact in a dynamic environment.

Qualifications

• 2+ years' experience with Chromatography Instruments.
• Experience with Trace Elemental Instruments preferred.
• Ability to lift 50 lbs. with assistance.

Responsibilities

• Lead field service support and customer relationship management.
• Install, repair, and maintain Chromatography and Trace Elemental systems.
• Ensure excellent customer experience through effective communication.

Skills

Customer service skills

Interpersonal skills

Problem-solving skills

Independent work

Education

Degree in chemistry, physical science, or electronics

Tools

Chromatography Instruments (IC and LC)

Trace Elemental Instruments (ICP-OE and ICP-MS)

Job description

Work Schedule

Standard Office Hours (40 / wk)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions, Will work with hazardous / toxic materials

Job Description

Field Service Engineer III (IC / LC) Atlantic Canada (remote)

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As an Engineer III, Field Service at Thermo Fisher Scientific Inc., you'll have the opportunity to make a meaningful impact on a global scale. Join our team in bringing our Mission to life every day, enabling our customers to make the world healthier, cleaner, and safer. We provide exceptional resources to help you achieve your individual career goals while developing solutions for some of the world's toughest challenges, such as protecting the environment and finding cures for cancer.

Location / Division Specific Information :

We are seeking a candidate based remotely in Atlantic Canada, with a preference for Moncton NB, Halifax NS, or Charlottetown PEI. Daily travel within Atlantic Canada is required, with up to 20% out-of-area travel for training or emergency coverage.

Job Responsibilities :

• Lead all aspects of field service support and customer relationship management for our customers
• Provide complete services on Chromatography and Trace Elemental systems, including installation, repairs, preventative maintenance, and instrument qualifications
• Act as an advocate for Thermo Fisher Scientific in customer laboratories and drive growth
• Maintain positive relationships with customers and ensure excellent customer experience
• Efficiently complete trainings and work with a mentor to obtain timely certifications
• Address opportunities and challenges with high energy and passion in a fast-paced environment
• Maintain a strong focus on safety and adaptability to customer lab environments
• Arrange travel accommodations and submit expenses in a timely manner

Job Requirements :

Minimum education requirement is a certificate, diploma, associate's or bachelor's degree in chemistry, physical science, electronics, or equivalent education

2+ years' experience and / or knowledge of Chromatography Instruments (IC and LC) and / or

2+ years' experience of Trace Elemental Instruments ICP-OE and ICP-MS

Basic bench chemistry experience preferred

Ability to work independently diagnosing and solving problems with service manuals and other user documentation

Strong customer service skills in a customer-first environment

Confirmed interpersonal / time leadership skills and ability to prioritize multiple priorities and administrative responsibilities independently

Ability to lift 50 lbs. with assistance and carry 25-30 lbs. continuously throughout the day

Valid driver's license and safe driving record

Join our team today and be part of a world-class organization dedicated to making a positive impact. Thermo Fisher Scientific Inc. is an equal opportunity employer and encourages applicants from all backgrounds to apply.

Apply today at http : / / jobs.thermofisher.com.

Thermo Fisher Scientific Inc. is an EEO / Affirmative Action Employer and provides reasonable accommodations for individuals with disabilities during the job application process. If you require an accommodation, please contact us at 1-855-471-2255 to discuss your specific needs.

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