Field Service Engineer - AV, USA

Evertz Microsystems Limited; Burlington; Remote; CAD 80,000 - 100,000; Full time

Job summary

An exciting opportunity awaits at a leading high-technology firm, where recent graduates can join the dynamic AV Service team. This role is perfect for those eager to blend technical expertise with exceptional customer service. As a key point of contact for clients, you will influence their perception of the company while working with cutting-edge products. The position requires travel within the US, offering a flexible home location and the chance to work remotely. If you have a passion for technology and a desire to help customers, this role promises a rewarding career path in a supportive and innovative environment.

Benefits

Employer funded benefits program

Competitive total compensation package

Work-Life Balance

Career Progression

Casual Work Environment

Qualifications

• Recent graduates with a passion for technology and customer service are encouraged to apply.
• Hands-on experience with IP Networking and Linux OS is essential.

Responsibilities

• Travel within the US for customer deployments and provide product training.
• Troubleshoot and diagnose issues while maintaining communication with customers.

Skills

Technical Direction

Customer Service Skills

Problem-Solving

Communication Skills

Multi-tasking

Education

College or University education in Electrical, Electronic, or Computer disciplines

Tools

IP Networking

Linux OS

Server Hardware

Job description

Evertz, a growing high-technology company with over 1,700 employees today, is a worldwide leader in the design and manufacture of broadcast, film production and post production equipment for the film, television broadcast and Professional Audio & Video industry.

We are currently looking for recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and while on-site at our customers’ production studios and distribution facilities.

Position requires travel within the US. US home location is flexible with opportunity to work from home when not on field assignments.

Responsibilities:

• Travel within the US for customer deployments and general service.
• Install product(s) or systems at customer sites and deliver product training to customers.
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance.
• Assess customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause.
• Systematic & detail-oriented troubleshooting, data collection and reporting of issues.
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback.

Qualifications:

• College or University education in Electrical, Electronic, or Computer disciplines.
• Passion for technology and learning new software and hardware products.
• Hands-on experience with IP Networking, server hardware and Linux OS.
• Unparalleled desire to help customers and deliver service excellence.
• Problem-solving ability while reacting to changing situations, & championing issues to resolution.
• Ability to multi-task in a fast-paced environment.
• Strong verbal and written communication skills.
• Must be eligible for travel within US and Canada.
• US Citizenship is essential.

Location: Remote work possibility for any US State.

What We Offer:

• Employer funded benefits program.
• Competitive total compensation package.
• Work-Life Balance.
• Career Progression.
• Casual Work Environment.

Evertz USA Inc. (Evertz) is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate, support, and value diversity!