Field Service Engineer

Elekta; Toronto; Remote; CAD 60,000 - 70,000; Full time

Job summary

A leading MedTech company is seeking a Field Service Engineer to install and service medical equipment. This role requires excellent customer service skills and knowledge in electronics and mechanics. The ideal candidate will have a minimum HNC in engineering and relevant training. This position offers opportunities to work with a team dedicated to hope for cancer care worldwide. Benefits include paid vacation days and private medical insurance.

Benefits

Up to 25 paid vacation days

Private Medical Insurance

Life Assurance

Qualifications

• Minimum HNC or equivalent in a related engineering discipline.
• Completion of relevant Elekta technical training courses up to 3rd line.
• Experience in a service environment.

Responsibilities

• Install and service all Elekta products effectively.
• Manage own workload and ensure customer satisfaction.
• Complete administration requirements accurately and timely.

Skills

Knowledge in electronics

Mechanics

Customer service skills

Problem-solving abilities

Leadership skills

Education

HNC or equivalent in engineering discipline

Tools

Windows OS

Microsoft Office

Networking skills

Job description

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We don’t just build technology. We build hope for everyone dealing with Cancer.

As a Field Service Engineer, you will be responsible for the installation and servicing of all Elekta products within Ireland.

What You’ll Do At Elekta

Would you like to be part of our driven global team, where we aim to attract and invite the best competences to Elekta? We are offering you an exciting opportunity to join our Order Fulfilment & Service Organization.

This is a home-based role with a requirement to travel throughout Ireland as required and as directed by the Irish Regional Service Manager.

Engineers are informed by the office in UK or the appropriate Regional Service Manager which work needs to be undertaken, and are then expected to work under their own initiative to complete the tasks appointed. If necessary, problems or issues are escalated to the office in UK.

Activities include planned maintenance, emergency corrective maintenance, upgrades, installation work, courtesy calls to local customers, and telephone support either from the UK office or remotely. Jobs can be completed within 1 day or may require the engineer to be away from home for several days. Occasional travel outside of Ireland may be required.

Responsibilities

• Have excellent knowledge and proven skills in electronics, mechanics, PCs, servers, networking, high vacuum, high/low voltage & current, diagnostic equipment, and a general knowledge of engineering disciplines.
• Fault find and repair at board level & below.
• Manage own workload effectively.
• Be highly motivated, dynamic, with good leadership skills & problem-solving abilities.
• Strong customer focus and excellent customer service skills.
• Ensure high-quality care and attention to all customers throughout the sales and service process.
• Complete administration requirements in accordance with the quality system accurately and timely.
• Be flexible to work at times and locations dictated by customer and company needs.
• Provide feedback to the Service Manager on problems, solutions, or opportunities.
• Carry out corrective maintenance independently within acceptable timescales, escalating issues as necessary, and maintaining ownership until customer satisfaction.

What You Bring

• Minimum HNC or equivalent in a related engineering discipline.
• Completion of relevant Elekta technical training courses up to 3rd line.
• Competent with relevant IT technology including Windows OS, Microsoft Office, networking. Excellent interpersonal and communication skills.
• Experience in a service environment.
• Proven ability to manage own environment and complete assigned tasks.
• Drive and commitment to Elekta and the tasks at hand. Clean Driving License.

Why should you join Elekta?

In this role, you will work for a higher purpose: hope for everyone dealing with cancer, providing access to the best cancer care worldwide. Join our international innovative team and develop your skills.

Benefits in Ireland

• Up to 25 paid vacation days (plus bank holidays)
• Holiday Purchase Scheme
• Private Medical Insurance
• Attractive Private Employee Pension Contribution
• Cycle to work scheme
• Life Assurance

Hiring process

We look forward to your application! Submit your CV and application in English via the “Apply” button. We do not accept applications via email.

Your Elekta contact

For questions, contact Nidhi Sarkar at [e-mail].

Equal Opportunity Employer

We evaluate qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other protected status.

About Elekta

Elekta is a MedTech company providing software and hardware to hospitals and clinics globally, committed to delivering secure and sustainable solutions for our partners, customers, and employees.

Job Details

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: Hospitals and Health Care, IT Services and Consulting, Software Development

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