Field Service Coordinator

Integrated Power Services; Winnipeg; On-site; CAD 55,000 - 75,000; Full time

Job summary

Integrated Power Services is seeking a Field Service Coordinator for their team in Winnipeg to support field service efforts and enhance customer satisfaction. This dynamic role involves scheduling field projects, managing customer interactions, and ensuring compliance with training standards. Join a company dedicated to professional growth and a comprehensive benefits package, contributing to innovative service in the electric motor and generator repair industry.

Benefits

Paid Time Off (PTO)

RRSP Employer Match

Bonus Incentives

Tuition Reimbursement Program

Medical, Dental and Vision plans

Employee and Family Assistance Program (EFAP)

Qualifications

• Looking for candidates with technical backgrounds in electrical or mechanical products.
• Must have 3 years of experience in customer service in an industrial environment.

Responsibilities

• Support the field service effort and schedule projects.
• Manage customer inquiries and ensure compliance with training requirements.
• Create quotes and procure parts for service jobs.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Communication Skills

Problem Solving

Education

Equivalent Education or Technical Background

3 years of Customer Service Experience

Tools

MS Office Suite

Job description

Integrated Power Services (IPS) is looking for a dynamic Field Service Coordinatorto be the backbone of our innovative Field Service team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind the scenes. In this role, no day will be the same.You’ll be able to work alongside some of the best technicians in the industry. Your professional growth and development are our priority. We care for our team members, offering a comprehensive benefits package, work-life balance, and job stability.

Responsibilities & Expectations:

The Field Service Coordinator will have the responsibility for supporting the field service effort across the region. This position will also support the Field Service Manager in the customer planning and follow-up.

• Receive incoming field service request calls, tracking details such as travel, pricing, materials needed, and required workforce.
• Ensure the customer, industry and IPS training requirements are maintained for all team members.
• Schedule field service projects by evaluating the calendars of the necessary field service technicians and communicating with all partiesinvolved.
• Perform VOC review with customers to continuously improve customer experience and drive value for IPS.
• Create quotes for Field Service Manager review.
• Enroll field service technicians in any necessary safety training to ensure compliance with customer requirements.
• Ensure.pricing and work order is correct before sending to Sales department for review.
• Ask technical questions regarding the nature of the field service request while always being professional and polite when communicating with customers.
• Procure/Purchase parts for Field service jobs.
• Ensure daily, weekly, monthly, and annual inspections and audits are completed
• Re-enforce the safety policies, guidelines, and procedures.
• Ensure the field service reports are completed and delivered to customers in a timely manner.
• Maintain relevant logs and documentation.

Qualifications and Competencies:

• Technical background with electrical and/or mechanical products preferred
• 3 or more years of customer service experience in an industrial environment or equivalent education preferred
• Excellent interpersonal skills, including the ability to build rapport with current and potential customers
• Critical attention to detail
• Excellent communication skills, both oral and written
• Ability to understand, perform and retain various job-related training
• Flexible with hours, overtime, and some weekend work
• Proficient in MS Office suite

Benefits:

• Paid Time Off (PTO)
• RRSP Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee and Family Assistance Program (EFAP)
• And more!

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:

Integrated Power Services, or IPS, is the leading provider of electric motor and generator repair services in North America for continuous process industries, including power generation (wind, nuclear, hydro and fossil), petrochemical, oil & gas, metals, mining, paper and aggregates & cement. Headquartered in Greenville, SC, with thirty-two locations coast to coast, we offer in-shop repair services, field services, distribution, and asset storage on a local, regional and national scale.

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a backgroundand driving recordinvestigation.

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