Field Service Automation Technician

ProMach; Vancouver; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician, where your expertise in machinery and automation will shine. This role offers the chance to travel and work with cutting-edge technology in the packaging industry. You'll be responsible for installing, troubleshooting, and providing technical support for Wexxar equipment, ensuring customer satisfaction and operational excellence. With a strong emphasis on continuous learning, you will have access to training and development opportunities that will enhance your skills and career growth. Enjoy a competitive salary and comprehensive benefits from day one, along with the chance to make a real impact in a dynamic environment.

Benefits

Comprehensive medical/dental programs

Life insurance

Generous paid time off

Retirement savings plan with company match

Daily meal per-diem

Overtime pay when traveling

Qualifications

• 3-5 years related work experience in a technical role.
• Ability to troubleshoot PLC and HMI programs effectively.

Responsibilities

• Install and set up Wexxar machinery at customer sites.
• Provide exceptional customer service and technical support.

Skills

PLC programming

HMI programming

Servo controls

Pneumatics

Analytical skills

Excellent communication

Education

Technical college / University Trade Certification

Diploma in PLC / HMI / Servo Controls

Tools

Syteline

Allen Bradley

Siemens

Omron

Festo

Bosch

Job description

Wexxar is seeking an experienced Field Service Technician / Advisor at our facility in Richmond BC. If you are an experienced, highly-technical, Field Service Technician who likes machinery and automation with a willingness to travel about 60%, we would love to speak with you.

Are you intrigued keep reading

• You can effectively install and setup all Wexxar
• You will perform Field rebuilds (partial or complete) of Wexxar
• You provide amazing customer service by assisting customers through troubleshooting and resolving issues over the phone or at customer’s facility
• When not traveling you will assist / work with engineering on sign-off process, customer FAT's or provide customer tech support
• Effectively trouble shoot all PLC and / or HMI programs, and / or Servo controllers on the Wexxar equipment working in the field
• Trouble shoot electrical, pneumatic or mechanical problems in the field on the Wexxar
• Advise customer of parts needed; act as a salesperson to recommend parts for purchase
• Complete service reports, expense reports, and online incident reports on Syteline on time as per company policy
• Sometimes you will be asked to travel on short notice (Customer emergencies)
• Freedom to arrange your own travel and accommodation using the company system while of course following procedures and policies
• Because continuous learning is what we believe in you will continually update yourself on all Wexxar products by participating in on-site and off-site training sessions and courses

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical / dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. Our Field Service Technicians also claim daily meal per-diem's and overtime when travelling and because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Who we're looking for

• Technical college / University Trade Certification (Millwright, Technician) 3- 5 years related work experience
• If you are a new grad, we are happy in invest in your future by providing you with the training and guidance to help you become a world class Field Service Technician and an OEM specialist
• Experience in a packaging or automation industry is preferred
• Able to travel within North America 60% of the time
• Diploma in PLC / HMI / Servo Controls or related experience
• Ability to follow pneumatic schematics, wiring schematics, industrial wiring and electrical codes
• Strong knowledge of PLC / HMI / Servo controls (Allen Bradley / Siemens / Omron; Festo / Bosch)
• Strong analytical and problem-solving skills.
• Experience working with pneumatics, knowledge of mechatronics
• Excellent communications and presentation skills, with ability to span both highly technical and non-technical audiences.
• Excellent prioritization skills with minimal guidance and direction.
• Must have a valid passport and able to travel to and within the USA and Canada
• Own car required with a valid BC Driver’s license

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

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More career opportunities to consider!

ProMach is an Equal Opportunity Employer. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation