Field Service Administrator

Purity Gas Inc.; Hamilton; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Health & Dental coverage

RRSP matching

Phone reimbursement

Team lunches

Snacks and drinks

Flexible work arrangements

Job summary

Purity Gas Inc. is seeking a detail-oriented Service Administrator to support the Field Service team by coordinating appointments, processing orders, and maintaining service records.

The role emphasizes strong communication and organization to ensure smooth service delivery and customer satisfaction. You will quote services, manage PM agreements, and assist with remote troubleshooting while collaborating with customers and internal teams.

Qualifications

• Post secondary education is preferred.
• 3 years of experience in service coordination or admin.
• Experience in the compressed gas industry is a plus.
• Ability to communicate technical information clearly.
• Proficient in Google Workspace and CRM software.

Responsibilities

• Schedule and manage field service appointments with customers.
• Process new customer sales orders; data entry into software and accounting systems, sending order acknowledgements to customers
• Provide updates on service schedules and respond to customer inquiries.
• Assist with remote troubleshooting and customer service requests.
• Prepare and send service quotes for repairs, maintenance, and installations.
• Manage preventive maintenance agreements, including renewals and new contracts.
• Track and manage service requests, ensuring timely and efficient resolution.
• Create and maintain accurate records in the CRM system (assets, jobs, quotes, etc.).
• Support field service technicians with parts, equipment, and administrative tasks.
• Monitor service metrics and report job status updates to management.
• Attend training sessions to stay updated on service processes and company offerings.
• Assist with special projects and strategic initiatives as assigned.

Skills

Customer service

Communication

Organizational skills

Attention to detail

French asset

Fluent English

Education

Post secondary education

Tools

Google Workspace

Salesforce (CRM)

Job description

Purity Gas is a results-oriented team of professionals driven by passion for innovation, continuous improvement and collaboration. We disrupt the multi-billion-dollar nitrogen gas market with state-of-the-art technology that allows commercial & industrial gas users to reliably, safely, and cost-effectively produce their own supply of gaseous nitrogen in-house and on demand, for a fraction of the cost of buying nitrogen from third-party gas suppliers.

Our cutting-edge NITROCENTER® solutions offer a compelling value proposition to industrial and commercial nitrogen gas users, primarily by producing nitrogen gas on demand, often with a staggering 90% cost reduction compared to conventional bulk nitrogen gas delivery methods. However, the advantages extend far beyond financial savings. Our nitrogen generation technology prioritizes environmental sustainability by minimizing energy consumption during production and eliminating the need to transport nitrogen gas by traditional means, such as trucks. This approach reduces our carbon footprint and improves operational efficiency, aligning with our commitment to responsible, sustainable operations.

At Purity Gas, our culture is defined by collaboration, motivation, and adaptability, creating an environment that inspires both our team members and partners alike. We prioritize a work culture that fosters excitement while remaining responsive to the diverse needs of our clients, partners, and employees. Our greatest asset is our positive, goal-focused team, whose dedication drives us toward collective success, innovation, and growth.

The Service Administrator is a detail-oriented professional responsible for providing administrative support to the Field Service team and ensuring efficient coordination of service activities. This role involves quoting service recommendations, managing preventive maintenance (PM) agreements, scheduling service jobs, and maintaining accurate service records. The Service Administrator will work closely with customers and internal teams to ensure seamless service execution and customer satisfaction. Strong communication and organizational skills are essential for success in this role.

RESPONSIBILITIES

• Schedule and manage field service appointments with customers.
• Process new customer sales orders; data entry into software and accounting systems, sending order acknowledgements to customers
• Provide updates on service schedules and respond to customer inquiries.
• Assist with remote troubleshooting and customer service requests.
• Prepare and send service quotes for repairs, maintenance, and installations.
• Manage preventive maintenance agreements, including renewals and new contracts.
• Track and manage service requests, ensuring timely and efficient resolution.
• Create and maintain accurate records in the CRM system (assets, jobs, quotes, etc.).
• Support field service technicians with parts, equipment, and administrative tasks.
• Monitor service metrics and report job status updates to management.
• Attend training sessions to stay updated on service processes and company offerings.
• Assist with special projects and strategic initiatives as assigned.

SKILLS & QUALIFICATIONS

• Post secondary education is preferred.
• 3 years of experience in service coordination, technical or service administration, or customer service preferred.
• Previous experience in the compressed gas industry or a related field is an asset.
• Strong customer service skills with the ability to communicate technical information effectively.
• Experience in preparing service quotes, contracts, and related documentation.
• Proficient in Google Workspace and CRM software (Salesforce an asset)
• Excellent organizational and multitasking abilities.
• Strong attention to detail and accuracy in record-keeping.
• Fluent in English (written and oral).
• Being Fluent in French (written and oral) is an asset

WORK CONDITIONS

• Regular full-time hours of 37.5 hours per week, five days per week.
• The primary workplace location is the Purity Gas head office in Ancaster, Ontario.

What We Offer

• Competitive compensation package, including annual performance bonus
• Holiday office closure so you can truly unplug
• Health & Dental coverage — 100% premium employer-paid
• RRSP matching program to help you invest in your future
• Phone reimbursement plan to keep you connected
• Monthly team lunches to bond and brainstorm over great food
• Snacks and drinks in the office to fuel your day
• Flexible work arrangements to support work-life harmony
• A culture of learning, growth, and innovation
• Opportunities to shape the future of on-site nitrogen generation- a disruptive technology

This is an existing vacancy

While we appreciate all applications, we use automated screening tools and questions to help identify candidates who meet the core requirements for this role. Our recruitment team reviews all applications that meet the basic criteria, and we will contact only candidates selected for an interview.

Purity Gas is an equal opportunity employer and upholds hiring practices that comply with human rights legislation. We are committed to ensuring equal employment opportunities for all individuals regardless of race, colour, religion, gender, sexual orientation, marital status, age, or mental or physical disability.

We are also dedicated to fostering a respectful, inclusive, and accessible workplace. Our goal is to support every person's dignity and independence. In alignment with the Accessibility for Ontarians with Disabilities Act, 2005, we strive to identify, prevent, and eliminate accessibility barriers.