Field Sales Representative

ServiceMaster Restoration Services; Area A (Red Bluff/Quesnel South); On-site; CAD 60,000 - 75,000; Full time

Job summary

A restoration services company is seeking an Emergency Response Manager to lead disaster recovery operations. The role involves coordinating resources, conducting assessments, and maintaining communication during emergencies. Candidates should have excellent problem-solving and communication skills, and travel is required as part of the job. Previous experience in restoration or construction is preferred but not mandatory.

Qualifications

• Ability to handle rejection.
• Valid driver’s license and a clean driving record.

Responsibilities

• Serve as primary contact during emergencies.
• Coordinate resource deployment to disaster sites.
• Conduct damage assessments and prioritize efforts.
• Foster a collaborative work environment.
• Meet with Production managers to improve communication.

Skills

Resilience

Digital literacy

Attention to detail

Problem-solving

Excellent communication

Customer service

Job description

Position Summary

The Emergency Response Manager is responsible for leading and coordinating all aspects of emergency response and recovery operations following disaster events. This role requires a strategic thinker with expertise in disaster management, restoration processes, and team leadership. The Emergency Responses Manager ensures efficient, effective, and timely response to emergencies, overseeing both the operational and logistical aspects of restoration activities to minimize damage and expedite recovery.

Responsibilities

• As first on site, serve as the primary point of contact during emergencies, providing clear and timely communication to all involved parties.
• Coordinate with appropriate team members to ensure the deployment of resources, including personnel, equipment, and materials, to disaster sites.
• Communicate and coordinate client services with empathy, compassion, and care.
• Conduct damage assessments and prioritize restoration efforts based on severity and impact, including performing immediate board up services.
• Ensure effective communication among team members and stakeholders, providing regular updates and reports on progress.
• Foster a collaborative and high-performance work environment, promoting teamwork and professional development.
• Establish and maintain relationships with clients and vendors to ensure timely procurement of goods and services.
• Meets with the Production managers monthly to collaborate on how to improve communications and response times.
• Potential travel to locations impacted by catastrophic events, including hurricanes, flooding, and other natural disasters.
• Assists Production managers to address and resolve any issues or conflicts that arise during the restoration process.
• Other duties as assigned or apparent.

Skills/Qualifications

Required

• Resilient with the ability to handle rejection
• Digitally literate
• Detail orientated
• Problem-solving/decision-making capabilities
• Excellent communication and customer service skills
• Valid driver’s license and a clean driving record

Preferred

• Previous experience in restoration, construction, or related industry
• IICRC Certification
• Knowledge of safety procedures and best practices in moving and logistics
• Fluent in industry standards and protocols

This is an in-field position that requires frequent travel to and from active job sites. Jobsites may contain asbestos, microbial growth, lead, or other hazardous materials; personal protective equipment or PPE will be provided.

Jobsites may or may not have electricity; expect to work in heat/cold, wet/humid, and dry/arid conditions.

Physical Demands

This position will typically require the employee to stand or walk for extended periods of time and may involve heavy manual labor. Expect to stand, sit, walk, bend, stoop, reach, lift, push, pull, and carry items often for this position.