Field Sales Engineer

TrendMicro; Calgary; On-site; CAD 80,000 - 110,000; Full time

Job summary

A global cybersecurity leader in Calgary is seeking a technical pre-sales engineer to work closely with customers, demonstrating security solutions and conducting proof of concepts. The ideal candidate will have a Computer Science degree, strong communication skills, and familiarity with both Microsoft and Linux systems. Join us to help organizations enhance their cybersecurity posture while enjoying a competitive compensation package and a commitment to work-life balance.

Benefits

Health and dental coverage

Life Insurance

Tuition Assistance

Paid Time Off

14 Annual Holidays

Qualifications

• Experience in security software and systems preferred.
• Strong negotiation and customer service skills.
• Understanding of the MITRE Attack Framework.

Responsibilities

• Listen to customer problems and demonstrate solutions.
• Provide Proof of Concept service to clients.
• Deliver presentations at events and webinars.

Skills

Customer relationship management

Technical problem resolution

Communication skills

Sales engineering experience

Multi-tasking

Education

Computer Science degree or diploma

Tools

Microsoft software

Linux systems

Cloud Formation

Terraform

Job description

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Are you passionate about enabling enterprises with earlier detection, faster response, proactive cyber risk exposure management, Agentic SIEM and more? Eager to showcase the value of XDR, CREM, Zero Trust, AI to SecOps teams, incident responders and CISO’s? We are too. The Trend Micro Canada Sales Engineering team is looking for someone technical who can empathize with customer’s security concerns, build ongoing technical relationships, and recommend tailored security solutions that fits their needs.

We want you to drive compelling demo’s and proof of concepts (PoC’s) showcasing our security automation capabilities, integration with third party services for optimization and helping the customer understand how to lower their time to identify and contain threats. A strong passion for customer success is critical to the role and collaboration within a radial web organization.

Responsibilities:

Ability to listen to customer problems, work with the sales team, and demonstrate a solution

Provide Proof of Concept service to pre-sales clients and maintain an ongoing customer relationship

Ongoing technical touchpoints/health checks with existing customers

Work in a fast-paced environment under minimal supervision

Share best practices with other SE’s to enhance quality of service and efficiency

Develop subject matter expertise in assigned products and solutions

Willing to travel for customer facing activities, as well as marketing and user group events Canada-Wide

Channel feature requests to Product Management to enhance Trend Micro products

Deliver partner presentations, events and webinars

Qualifications:

Computer Science degree or diploma or combination of education and pre-sales experience in Security Software and Systems

Experience working with various Microsoft/Linux software and systems

Solid multi-tasking, troubleshooting and problem resolution abilities

Self-starter with the ability to quickly learn new concepts and technology using self-paced learning management platforms

Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients including administrators and C-level executives

Knowledge of Anti-malware, Intrusion Detection and Prevention, Data Loss Prevention, File Integrity Monitoring, Email and Web Security, Syslog, SIEM solutions

Understanding of MITRE Attack Framework and/or security operations center (SOC) functions

Sales Engineering experience preferred (2-5 years)

Experience with Infrastructure as Code (IaC) tools such as Cloud Formation, Terraform etc.

One or more of below certifications or training is desired:

AWS / Microsoft Azure / Google Cloud Certifications

CISSP – Certified Information Systems Security Professional

DEI Commitment:

Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization.

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.

Group benefits program with health and dental coverage

Life Insurance

Short & Long Term Disability

Pre-partum, maternity, parental and medical leave

Critical Illness Insurance

Mental Health Wellness Program

Wellness Incentive Program

Retirement Savings Programs with company match

Paid Time Off

14 Annual Holidays

Tuition Assistance

Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Trend Micro Canada has been recognized as one of the National Capital Region's Top Employers. If you're curious to learn more, click the link below to discover why joining Trend Micro could be the perfect career move for you: Trend Micro Top Employer

No sponsorship will be provided for work permit applications or renewals for this position now or in the future.

#LI-LO1

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe.Trend Micro welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.