Field Robotics Operations Engineer

Opportunities with AppDirect's Advisor Partners (Recruitment as a Service); Montreal (administrative region); On-site; CAD 70,000 - 110,000; Full time

Job summary

Engineered Arts is seeking a hands-on Robot Operations Engineer to diagnose faults, service humanoid robots on-site, and ensure flawless demos at events around the world. The role blends field service, customer support, and live show operations across international venues.

You will travel extensively, work directly with customers, and collaborate with robot operations, mechanical, software and QA teams to keep the Ameca and Mesmer fleets in peak condition for demonstrations and deployments.

Qualifications

• Experience in a customer-facing technical role such as field service, technical support, AV, or similar.
• Working knowledge of electronics fundamentals; comfortable using a multimeter and oscilloscope.
• Hands-on mechanical assembly experience, professional or serious hobby context.
• Hold a Full Canadian driving licence.
• Willingness to travel globally, including North America, Europe, and the UAE, visa sponsorship not required.

Responsibilities

• Liaise with customers on venue requirements - power, network connectivity, and physical setup - well before robots arrive on site.
• Execute pre-shipment checks and pack robots safely for transit; perform return checks and maintenance on arrival back to base.
• Travel to customer premises or rental venues to set up, operate, and de-install robots.
• Train customer stakeholders on safe robot usage and ongoing maintenance, either at their site or at an EA office.
• Be on-site for rental engagements to ensure robots look and perform at their best throughout, then manage safe pack-down for return shipping.
• Serve as the first point of contact on EA's digital helpdesk, owning tickets from intake through to resolution.
• Remotely connect to customer robots to diagnose issues and coordinate effective fixes with the relevant internal teams.
• Organise spare parts with the production team and ensure customers have clear, actionable instructions for self-serve repairs.
• Travel on-site for larger issues that require a hands-on presence to resolve.
• Represent Engineered Arts at trade shows and exhibitions in high-profile global destinations.
• Prepare booth services before robot despatch, set up the exhibit, and manage safe pack-down for the return journey.
• Engage with show visitors as an EA ambassador - you know the robots inside out and can talk to anyone about what makes them extraordinary.
• Own and maintain EA's in-house fleet of robots, keeping every unit in peak condition for developer use, customer visits, and event deployments.
• Manage hardware upgrades according to Design Change Notes and coordinate with the mechanical, assembly, software, and embedded teams as needed.
• Identify, document, and elevate persistent issues to the QA team so root causes get a permanent fix, not just a workaround.

Skills

Customer-facing role

Electronics fundamentals

Mechanical assembly

Canadian driving licence

Travel internationally

Excellent communication

Job description

Engineered Arts is seeking a hands-on Robot Operations Engineer to diagnose faults, service humanoid robots on-site, and ensure flawless demos at events around the world. The role blends field service, customer support, and live show operations across international venues.

You will travel extensively, work directly with customers, and collaborate with robot operations, mechanical, software and QA teams to keep the Ameca and Mesmer fleets in peak condition for demonstrations and deployments.