Field Operations Specialist

Laczko Equity Group Inc.; Ottawa; Remote; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid vacation and holidays

Tuition reimbursement

Job summary

Valvoline is seeking a Field Operations Specialist to partner with the GCOCF field team and franchisees to assess store-level operations, drive improvements, and ensure brand standards across locations. You will document visits, coach on oil-change procedures, and support training and safety initiatives.

We require a Bachelor's degree and at least two years in retail management, plus the ability to travel internationally (including the US).

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum of two years of retail management experience.
• Strong knowledge of retail stores/field operations.
• Must be able to lift up to 40 pounds.
• Must have full body mobility and be able to climb stairs and move physically.
• Must be able to travel domestically and to the US.

Responsibilities

• Assess franchise store operations, including oil change processes, training tool usage, safety practices, inventory, staffing, and store appearance.
• Document in-store visits with detailed reporting and templating; share results with field teams and franchisees.
• Use technology to gather information about inventory management and training program participation.
• Provide on-the-spot coaching on safe practices and procedures to ensure consistency.
• Support implementation of new GCOC initiatives and collaborate with Franchise Business Consultants.

Skills

Retail management

Strong communication

Organized

Travel readiness

Team collaboration

Education

Bachelor's degree or equivalent

Tools

MS Word

Excel

PowerPoint

Teams

iAuditor/Forms

Job description

Job Details

Career area Franchise Operations Position Type Date Posted 05/15/2026 Location Remote Job ID P1-2136845-2

Virtual, Ottawa, ON, K1A 0A6, CA

It All Starts with Our People

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores – every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.

The Opportunity

Partnering with GCOCF field team and franchisees, the candidate will complete and communicate accurate assessments of store-level franchise operations, while working with service center leadership to drive operational improvement. As a subject matter expert on GCOC Operations, the candidate will evaluate and provide feedback on guest experience, store appearance, brand standards, operational compliance, and more, identifying areas of success and opportunity. The Field Operations Specialist will utilize store visit reporting to identify and share best practices, drive improvement, and enhance operational consistency across all GCOC franchise locations.

How You'll Make a Difference

• Assessing franchise store operations, including oil change process execution, proper use of training tools, safe practices, inventory compliance, appropriate staffing, store appearance, curb appeal, brand standards, and employee development, through store visits and evaluations.
• Documenting in-store visits through detailed reporting and consistently applied templating. Communicating results internally to field team and externally to franchisees and their teams. Offering insights into task prioritization to drive results.
• Using technology tools to gather supplemental information relevant to the field operations of individual franchise locations, such as inventory management, training program participation, etc. When required, providing instruction on how to appropriately leverage these technology resources within store operations.
• Utilizing context provided from location visits and when appropriate to do so, providing in‑the‑moment coaching on safe practices, oil change procedures, etc. to ensure operational consistency across locations.
• Ensuring implementation of current and new GCOC initiatives
• Partnering with Franchise Business Consultants to develop Business Reviews for each franchise system

What You'll Need To Succeed

• Bachelor's Degree or equivalent work experience
• Minimum of two years of retail management experience
• Strong knowledge of retail stores (preferably GCOC) and/or retail field operations
• Must be able to lift up to 40 pounds
• Must have full body mobility and be able to twist, turn, bend at the waist, squat, and go up and down stairs
• Must be able to work for extended periods of time with hands above the head while communicating verbally
• Must be able to use various automotive mechanical tools and a POS computer system
• Driver's License
• Must be authorized to work in Canada
• Must be able to travel utilizing various forms of transportation, including self‑drive
• Must be able to travel to the US
• Demonstrated experience building and maintaining positive and collaborative relationships internally and externally
• Ability to apply evaluation skills consistently and without bias
• High degree of initiative and independent execution; capable of thriving as a team player as well as working autonomously
• Extremely organized and detail‑oriented
• Must have excellent communication skills and possess the ability to speak confidently and present to large groups
• Experience with Microsoft tools and applications, including MS Word, Excel, PowerPoint, and Teams
• Experience with Safety Culture, iAuditor, Google Forms, or similar evaluation software

We Take Care Of The WHOLE You

• Health insurance plans (medical, dental, vision)
• HSA and flexible spending accounts
• 401(k)
• Incentive opportunity*
• Life insurance
• Short and long‑term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Valvoline Instant Oil Change discounts
• Tuition reimbursement*
• Adoption assistance*
• Terms and conditions apply, and benefits may differ depending on position.

Your Path to Valvoline

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email [e-mail] to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.