Field Operations Manager - Service

Brandt; Halifax; On-site; CAD 60,000 - 80,000; Full time

Job summary

A heavy machinery company is seeking a Field Operations Manager for the Atlantic region. This role involves providing leadership for customer-facing service support functions and executing strategic business plans. Responsibilities include overseeing service departments’ profitability, guiding branch operations, and ensuring adherence to business support processes. The ideal candidate will understand heavy machinery dealer practices and possess strong financial acumen. Travel is required, with flexibility on base location.

Qualifications

• Knowledge of heavy machinery dealer business practices.
• Understanding of Customer Support Processes specifically service operations.
• Skill in interpersonal communications, negotiation, and conflict resolution.
• Keen understanding of branch operations for service.
• Financial acumen with a focus on branch GLs.
• Ability to teach financial acumen to managers.

Responsibilities

• Execute customer support business plans and strategies for parts and service operations.
• Guide and build succession plans for each branch.
• Review branch financials and do monthly reviews.
• Develop plans for improved performance of each department.
• Ensure dealer audit criteria are met at the branches.

Skills

Knowledge of heavy machinery dealer business practices

Interpersonal communications

Negotiation and conflict resolution

Understanding of Customer Support Processes

Financial acumen

Knowledge of products, customers, markets, and competitors

Job description

Due to growth, Brandt is currently seeking a Field Operations Manager for the Atlantic region. The Field Operations Manager provides leadership and support for Brandt Tractor customer-facing service support functions. This position executes our strategic business plan and oversees the development of our branches' service teams. The service field team's primary responsibility is to drive the profitability of the service departments. As the key person in this region,the Field Operation Manager mustmentor and lead the team as they support their customers. Plans, processes, and communication must be developed and implemented to liaise with the Branch network, who in turn provide front-line support to our customers.Travel is required, however, the ideal candidate can be based anywhere throughout the specified region.

Duties & Responsibilities

• Execute our customer support business plan and strategies to make our parts and service operations distinctive to the customer and profitable for the business. Oversee the successful implementation and execution of these plans through the branch operations.
• Assistlocationsin guiding and building succession plans for each branch and their key roles.
• Review branch financialsand do Monthly reviews with the team; helping identify areas of focus
• Develop plans for improved performance of each department
• Review and follow up on branch visit report cards ensuring clear lines of sight on action items.
• Understand 5S and Lean principles and support them as we roll them out to new stores.
• Ensure dealer audit criteria are met atthe branches.
• Collaborate with Division and Regional CSA managers to provide consistent support for the stores.

LI-onsite

Required Skills

Knowledge of heavy machinery dealer business practices.

Understanding of Customer Support Processes specifically service operations.

Skill in interpersonal communications, negotiation, and conflict resolution.

Knowledge of products, customers, markets and competitors.

Keen understanding of branch operations for service.

Financial acumen with a focus on branch GL’s.

The ability to teach financial acumen to managers.

Required Experience

Knowledge of heavy machinery dealer business practices.

Understanding of Customer Support Processes specifically service operations.

Skill in interpersonal communications, negotiation, and conflict resolution.

Knowledge of products, customers, markets and competitors.

Keen understanding of branch operations for service.

Financial acumen with a focus on branch GL’s.

The ability to teach financial acumen to managers.