Field Operations Manager - Service

Brandt Group of Companies; Fredericton; On-site; CAD 70,000 - 120,000; Full time

Job summary

A leading company in the agricultural equipment sector is seeking a Field Operations Manager to lead service operations across the Atlantic region. This strategic role involves mentoring service teams and ensuring the profitability of service departments while aligning with business goals. Ideal candidates will demonstrate strong leadership in customer service support, operational efficiency, and team development.

Qualifications

• Proven leadership skills and experience in service support functions.
• Strong analytical skills with experience in financial review and performance improvement.

Responsibilities

• Execute customer support business plans to enhance profitability and service operations.
• Review financials monthly and assist branches in developing performance improvement plans.
• Implement Lean principles in branch operations.

Skills

Leadership

Strategic Planning

Financial Analysis

Lean Principles

Job description

Due to growth, Brandt is currently seeking a Field Operations Manager for the Atlantic region. The Field Operations Manager provides leadership and support for Brandt Tractor customer-facing service support functions. This position executes our strategic business plan and oversees the development of our branches' service teams. The service field team's primary responsibility is to drive the profitability of the service departments. As the key person in this region, the Field Operations Manager must mentor and lead the team as they support their customers. Plans, processes, and communication must be developed and implemented to liaise with the Branch network, who in turn provide front-line support to our customers.

Duties & Responsibilities

1. Execute our customer support business plan and strategies to make our parts and service operations distinctive to the customer and profitable for the business. Oversee the successful implementation and execution of these plans through the branch operations.
2. Assist locations in guiding and building succession plans for each branch and their key roles.
3. Review branch financials and conduct Monthly reviews with the team; help identify areas of focus.
4. Develop plans for improved performance of each department.
5. Review and follow up on branch visit report cards ensuring clear lines of sight on action items.
6. Understand 5S and Lean principles and support their rollout to new stores.
7. Ensure dealer audit criteria are met at the branches.
8. Collaborate with Division and Regional CSA managers to provide consistent support for the stores.