Field Operations Manager - Parts

Brandt Group of Companies; Moncton; On-site; CAD 75,000 - 110,000; Full time

Job summary

Brandt Group of Companies is looking for a Field Operations Manager - Parts for the Atlantic region. This role involves overseeing the profitability and effectiveness of parts operations by executing business strategies, mentoring teams, and improving performance through established plans and reviews, while ensuring compliance with dealer audit criteria. The ideal candidate should possess strong leadership abilities and experience in customer support and parts management, along with knowledge of operational efficiency principles.

Qualifications

• Strong leadership skills in managing customer-facing operations.
• Experience in developing profitability strategies for parts departments.
• Knowledge of 5S and Lean principles.

Responsibilities

• Execute customer support business plan and strategies for parts operations.
• Assist stores in developing succession plans.
• Review financials and conduct monthly performance reviews.
• Develop performance improvement plans for departments.
• Follow up on branch visit report cards for actionable items.
• Support the rollout of 5S and Lean principles.
• Ensure dealer audit criteria compliance.
• Collaborate with regional managers for consistent support.

Job description

Due to current growth, Brandt is seeking a Field Operations Manager - Parts for the Atlantic region. The Field Operations Manager provides leadership and support for Brandt Tractor's customer-facing parts support functions. This position executes our strategic business plan and oversees the development of our branch parts teams in Peterbilt dealerships. The primary responsibility of the parts operation field team is to drive the profitability of the parts departments through best practices. As the key person in this region, the Field Operations Manager mentors and leads the team to support customers. Plans, processes, and communication strategies must be developed and implemented to liaise effectively with the Branch network, which provides front-line support to our customers.

Duties & Responsibilities

1. Execute our customer support business plan and strategies to make our parts operations distinctive to the customer and profitable for the business. Oversee the successful implementation and execution of these plans through branch operations.
2. Assist stores in guiding and building succession plans for each store and their key roles.
3. Review financials for your stores and conduct monthly reviews with your team; help identify areas of focus.
4. Develop plans for improved performance of each department.
5. Review and follow up on branch visit report cards to ensure stores have clear action items.
6. Understand 5S and Lean principles and support their rollout to new stores.
7. Ensure dealer audit criteria are met at the stores.
8. Collaborate with Division and Regional CSA managers to provide consistent support for the stores.