Field Operations Manager - Parts

Brandt Group of Companies; Greater Sudbury; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Operations Manager of Parts to lead their customer-facing operations in British Columbia. This role involves executing strategic business plans, overseeing branch performance, and mentoring teams to enhance profitability and customer satisfaction. The ideal candidate will possess strong leadership and financial analysis skills, along with a commitment to implementing Lean principles. Join a dynamic team that values innovation and excellence in service delivery, and make a significant impact in the parts operations landscape.

Qualifications

• Strong leadership skills with a focus on customer support and profitability.
• Experience in financial analysis and strategic planning.

Responsibilities

• Execute customer support business plans to enhance parts operations.
• Review financials and develop performance improvement plans for stores.
• Implement Lean principles and ensure compliance with dealer audit criteria.

Skills

Leadership

Customer Support

Financial Analysis

Lean Principles

Strategic Planning

Education

Bachelor's Degree in Business or related field

Job description

Due to current growth, Brandt is currently seeking a Field Operations Manager of Parts for the British Columbia region. The Field Operations Manager provides leadership and support for Brandt Tractor customer-facing parts support functions. This position executes our strategic business plan and oversees the development of our branch parts teams. The parts ops field teams' primary responsibility is to drive the profitability of the parts departments. As the key person in this region, the Field Operations Manager's role is to mentor and lead the team as they support their customers. Plans, processes, and communication must be developed and implemented to liaise with the Branch network, who in turn provide front line support to our customers.

Duties And Responsibilities

1. Execute our customer support business plan and strategies to make our parts operations distinctive to the customer and profitable for the business. Oversee the successful implementation and execution of these plans through the branch operations.
2. Assist your stores in guiding and building succession plans for each store and their key roles.
3. Review financials for your stores and do monthly reviews with your team; helping identify areas of focus.
4. Develop plans for improved performance of each department.
5. Review and follow up on branch visit report cards ensuring your stores have clear lines of sight on action items.
6. Understand 5S and Lean principles and support them as we roll them out to new stores.
7. Ensure dealer audit criteria are met at the stores.
8. Collaborate with Division and Regional CSA managers to provide consistent support for the stores.