Field Operations Manager - Parts

Brandt Group of Companies; Greater Sudbury; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading parts operations firm in Greater Sudbury is seeking a Field Operations Manager of Parts. This role involves providing leadership in parts support functions, executing business plans, and overseeing branch teams for profitability. Key responsibilities include developing performance improvement plans and ensuring customer satisfaction. The ideal candidate will possess strong mentoring and analytical skills. Competitive compensation and benefits offered.

Qualifications

• Proven experience in managing parts operations.
• Strong leadership and mentoring skills.
• Ability to analyze budgets and improve financial performance.

Responsibilities

• Execute customer support business plans for parts operations.
• Guide succession planning for store key roles.
• Review financials and perform monthly reviews.

Job description

Due to current growth, Brandt is currently seeking a Field Operations Manager of Parts for the British Columbia region. The Field Operations Manager provides leadership and support for Brandt Tractor customer-facing parts support functions. This position executes our strategic business plan and oversees development of our branch parts teams. The parts ops field teams' primary responsibility is to drive the profitability of the parts departments. As the key person in this region, the Field Operations Manager's roll is to mentor and lead the team as they support their customers. Plans, processes, and communication must be developed and implemented to liase with the Branch network, who in turn provide front line support to our customers.

Duties And Responsibilities

• Execute our customer support business plan and strategies to make our parts operations distinctive to the customer and profitable for the business. Oversee the successful implementation and execution of these plans through the branch operations.
• Assist your stores in guiding and building succession plans for each store and their key rolls.
• Review financials for your stores and do Monthly reviews with your team; helping identify areas of focus
• Develop plans for improved performance of the each department
• Review and follow up on branch visit report cards ensuring your stores have clear lines of sight on action items.
• Understand 5S and Lean principles and support them as we roll them out to new stores.
• Ensure dealer audit criteria are met at the stores.
• Collaborate with Division and Regional CSA managers to provide consistent support for the stores.