Field Operations Maintenance Supervisor - Hamilton

thyssenkrupp Elevator; Hamilton; On-site; CAD 110,000 - 160,000; Full time

Benefits offered by this job

Car allowance or company vehicle

Fuel card

Company pension

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

Vision care

Bonus plans

Wellness Program

Job summary

thyssenkrupp Elevator is seeking an experienced leader to manage field operations in Hamilton/Niagara. You will oversee staffing, safety, training, and performance to meet contractual obligations and deliver top-tier service.

The role requires strong people leadership, project management, and customer- focused execution, with travel across the region as needed. Comprehensive benefits and a competitive compensation package accompany this leadership position.

Qualifications

• Minimum of 5 years of relevant experience in operational or field management.
• Strong understanding of field operations, maintenance, modernization, or repair of technical systems.
• Excellent customer service and project management skills.

Responsibilities

• Develop and implement strategic plans to manage employee assignments effectively, aligning with contractual obligations, budgetary needs, and compliance requirements.
• Direct field labor forces and support personnel to meet or exceed customer expectations in scheduling and service delivery.
• Oversee all aspects of employee management, including hiring, training, discipline, and termination, and ensure safety standards compliance.
• Lead regular Toolbox Talk meetings and training sessions to enhance staff skills and safety adherence.
• Build and maintain strong relationships with property managers and other stakeholders, ensuring proactive communication and collaboration.
• Monitor work processes, provide technical guidance, and ensure availability and efficient use of materials, tools, and equipment.
• Deliver exceptional customer service and contribute to the company's growth and success.

Skills

Strategic leadership

Operations management

People management

Safety compliance

Project management

Client relations

Communication

Travel willingness

Job description

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

What you will be doing:

• Strategic and Operational Leadership: Develop and implement strategic plans to manage employee assignments effectively, aligning with contractual obligations, budgetary needs, and compliance requirements. Direct field labor forces and support personnel to meet or exceed customer expectations in scheduling and service delivery.
• Employee and Safety Management: Oversee all aspects of employee management, including hiring, training, discipline, and termination. Ensure compliance with safety standards as outlined by company policies and the provincial Health and Safety Act. Investigate and address safety incidents to prevent future occurrences.
• Training and Development: Lead regular 'Toolbox Talk' meetings and training sessions to enhance staff skills, ensure safety protocol adherence, and foster industry best practices.
• Client and Contractor Relations: Build and maintain strong relationships with property managers and other stakeholders. Strive to exceed expectations through proactive communication and collaboration.
• Quality Assurance and Resource Management: Monitor work processes, provide technical guidance, and ensure the availability and efficient use of materials, tools, and equipment. Ensure quality standards are met through clear, consistent oversight and support.
• Customer Service and Company Growth: Deliver exceptional customer service, resolving issues efficiently to maintain satisfaction. Demonstrate a commitment to the company's vision and goals, actively contributing to its growth and success.
• Other duties as assigned

What do you bring:

• Minimum of 5 years of relevant experience in operational or field management, preferably within the elevator industry or a related technical field.
• Strong understanding of industry standards and field operations, especially in maintenance, modernization, or repair of technical systems.
• Competent in the use of essential business software, with the ability to quickly adapt to new systems and technologies.
• Proven ability to read and interpret technical documents and specifications, with strong mechanical and electrical comprehension skills.
• Demonstrated experience in people management, including the ability to lead, inspire trust, and gain commitment from a diverse team.
• Excellent customer service and project management skills, with a strong focus on delivering high-quality outcomes.
• Skilled in conflict resolution, with the ability to address issues promptly and maintain a positive work environment.
• Ability to work effectively under pressure, manage multiple tasks, and thrive in a fast-paced setting.
• Exceptional interpersonal and communication skills, with experience engaging with employees, customers, and stakeholders at all levels, both internally and externally.
• Valid drivers license and the ability to travel and work within Hamilton/Niagara and the surrounding area as needed based on operational requirements

What we offer

• Total compensation range $110,000 to $160,000
• This role offers a car allowance or company vehicle and fuel card
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Bonus plans for all positions
• Wellness Program

TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, or any other protected status required by applicable law.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.
As part of our recruitment process, TK Elevator may use AI tools to assist in screening candidates and evaluating candidate qualifications. All final hiring decisions are made by either the hiring manager or the recruitment team

What makes us special

At TK Elevator, we offer more than just a job, we offer a place to grow, thrive, and make an impact.

Here’s what you can look forward to:

• Competitive Compensation: Competitive and market-aligned compensation in a technically exciting, stable, and sustainable industry.
• Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
• Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs.
• A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered.
• Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one.

Ready to move beyond?

Diversity & Inclusion Statement:

At TKE, diversity drives innovation. We encourage applicants of all backgrounds, identities, and experiences to join us.

TKE – Move Beyond