Field Operations Associate II (Bilingual)

Grainger Canada; Val-d'Or; Hybrid; CAD 36,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision & prescription

Paid time off & holidays

Life insurance

Employee assistance program

RRSP & pension plan

Membership fee assistance

Employee discounts

Job summary

Grainger Canada in Val‑d’Or, QC is seeking a Field Operations Associate II to support its strategic vision of being Our Customers' First Choice by delivering excellent service and helping customers manage inventory and operations. The role involves daily branch activity, route and non-route services, inventory stocking, and direct customer interaction.

Qualified candidates will be bilingual in English and French, possess a high school diploma, and have 3+ years in customer service or sales in a

Qualifications

• Bilingual English and French required.
• Strong customer service and sales experience.
• Comfortable with daily use of technology.
• Excellent communication skills, both verbal and written.

Responsibilities

• Begin and end day at VAL-D'OR, QC branch.
• Provide customer service and inventory management for designated routes.
• Receive, stock and label products at customer locations.
• Resolve customer problems promptly and maintain loyalty.
• Travel to customer sites and perform non-route activities as needed.

Skills

Bilingual

Education

High School Diploma/GED

Job description

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.

Work Location Type: Hybrid

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.

Compensation

The hourly rate for this role ranges between $26.46 - $36.38 per hour with eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Details

The Field Operations Associate II's main function is to support Grainger's strategic vision to be Our Customers' First Choice by providing the best service each and every time to customers in helping them manage their inventory and operations.

You Will

• Begin and end your day at the VAL-D'OR, QC branch location.
• Customer Service/Inventory Management
  • Services multiple customer locations on a designated route by providing the following services:
    • Receive and stock purchased product in designated customer locations.
    • Ensures proper product stocking levels at customer locations by scanning orders as inventory is depleted.
    • Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.
  • Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure.
  • Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided.
  • Meet defined KPI's for the position.
• Non-Route Based Activities as required, such as:
  • Perform machine break/fix activities for different machines at the customer's site.
  • Implement territory work relating to planning and execution of customer inventory projects.
  • Perform data collection (related to inventory information) at customer sites. Ensure accurate information is collected to help direct the KeepStock implementation process.
  • Assist customers with staging, labeling, and organizing product at a customer site.
  • Complete product relocation and discontinuation process.
  • Travel required
  • Branch Responsibilities as assigned
• Account growth
  • Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures "spot buy" opportunities while on site, looks for additional opportunities to add items to program)
• Cross-functional partnerships
  • Execute onsite service component of account strategy as defined by cross-functional business partners.
  • Work with sales partners to improve customer experience and increase business.

You Have

• Due to the nature of this role, bilingualism (English and French) is a requirement
• High School Diploma/GED
• 3+ years experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.
• Self-motivated, with high energy and dedication to customer service and sales growth.
• Must be comfortable on daily use of technology.
• Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
• Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger's Core Value Proposition.
• Handle various technical and operational issues.
• Operate in a rapidly changing environment.
• Excellent verbal and written communication skills.

This role may require you to attend customers' sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a
hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Rewards And Benefits

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.