Field Operations Associate II (Bilingual)

W. W. Grainger; Quebec; On-site; CAD 36,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

PTO & holidays

Life insurance

Employee Assistance Program

Retirement plan

Fee assistance for membership

Employee discounts

Job summary

W. W. Grainger, Inc. is seeking a Field Operations Associate II (Bilingual) to support its customer-focused inventory management and service on sites across designated routes.

The role emphasizes strong customer service, safety, and cross-functional collaboration. You will visit multiple customer locations from the VAL-D'OR branch and manage stock levels on site. Required are bilingual English/French skills, a high school diploma, and 3+ years in customer service or related environments.

Qualifications

• Bilingualism in English and French is required.
• High School diploma or GED is required.
• 3+ years in customer service/selling environments.
• Strong communication and problem-solving skills.
• Comfort with daily use of technology and collaboration with teams.

Responsibilities

• Begin and end days at the VAL-D'OR, QC branch.
• Deliver customer service and inventory management across multiple locations.
• Receive and stock product; ensure correct stocking levels and labeling.
• Resolve customer issues promptly and uphold Grainger policies.
• Operate within safety requirements and meet defined KPIs.
• Support inventory projects and on-site service components.

Skills

Bilingual (English/French)

Customer service

Problem solving

Communication

Technology literacy

Education

High School Diploma/GED

Job description

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Field Operations Associate II (Bilingual)

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working®by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visitwww.grainger.com.

Compensation

The hourly rate for this role ranges between $26.46 - $36.38 per hour with eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

The Field Operations Associate II's main function is to support Grainger's strategic vision to be Our Customers' First Choice by providing the best service each and every time to customers in helping them manage their inventory and operations.

You Will

• Begin and end your day at the VAL-D'OR, QC branch location.
• Customer Service/Inventory Management
• Services multiple customer locations on a designated route by providing the following services:
• Receive and stock purchased product in designated customer locations.
• Ensures proper product stocking levels at customer locations by scanning orders as inventory is depleted.
• Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.
• Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure.
• Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided.
• Meet defined KPI’s for the position.
• Non-Route Based Activities as required, such as:
• Perform machine break/ fix activities for different machines at the customer's site.
• Implement territory work relating to planning and execution of customer inventory projects.
• Perform data collection (related to inventory information) at customer sites. Ensure accurate information is collected to help direct the KeepStock implementation process.
• Assist customers with staging, labeling, and organizing product at a customer site.
• Complete product relocation and discontinuation process.
• Branch Responsibilities as assigned
• Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures “spot buy” opportunities while on site, looks for additional opportunities to add items to program)
• Cross-functional partnerships
• Execute onsite service component of account strategy as defined by cross-functional business partners.
• Work with sales partners to improve customer experience and increase business.

You Have

• Due to the nature of this role, bilingualism (English and French) is a requirement
• High School Diploma/GED
• 3+ years experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.
• Self-motivated, with high energy and dedication to customer service and sales growth.
• Must be comfortable on daily use of technology.
• Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
• Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition.
• Handle various technical and operational issues.
• Operate in a rapidly changing environment.
• Excellent verbal and written communication skills.

This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a
hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.
Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Rewards and Benefits
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.