Field Operations Associate (1-Year Fixed-Term Contract)

Grainger Canada; Winnipeg; On-site; CAD 30,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision and prescribed

Paid time off and holidays

Life insurance coverage including spó

Employee Family Assistance Program

RRSP & Defined Contribution Pension

Educational & Professional Membership

Employee discounts and more

Job summary

Grainger Canada in Winnipeg is seeking a Field Operations Associate to focus on sales and service opportunities, building customer loyalty and exceeding expectations by using guidance, knowledge, computer acumen, and a winning attitude. The role requires excellent communication and the ability to prioritize and manage time effectively.

The successful candidate will own the customer experience, select appropriate products, ensure accurate order entry and maintenance, safely pick products, and

Qualifications

• 1+ years experience in retail/selling or customer service environment required.
• High school diploma/GED.
• Must possess and maintain a valid driver’s license in province of residence Upon Hire required.
• Some flexibility required to working hours to accommodate branch operations.
• Ability to safely learn and operate powered industrial equipment, forklift.
• Successful and timely completion of initial and ongoing training as required.
• Self-motivated, with high energy and dedication to customer service and sales growth.
• Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
• Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition.
• Excellent verbal and written communication skills.

Responsibilities

• Own the entire customer experience. This includes appropriate product selection based on customer requirements, accurate order entry and maintenance, accurately and safely picking product, and safely loading customer vehicle as needed.
• Consistently perform actions with branch sales focus to capitalize on sales opportunities and encourage customer loyalty to deliver revenue targets
• Promote Company products and services to customers and provide substitutions where required
• Maintain well-rounded knowledge of products and tools sold including the completion of the required certification
• Process customer transactions and provide customer updates when required on delivery, lead times, quotes, etc.

Skills

Customer service

Communication skills

Sales experience

Driver's license

Education

High school diploma

Job description

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visitwww.grainger.com.

Work Location Type: Onsite

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visitwww.grainger.com.

Compensation

The hourly rate for this role ranges between $ 21.62 - $ 29.72, with eligibility for an incentive target of $1,800.00 / % which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Please note that this is a 1-year fixed-term contract opportunity

Position Details

The Field Operations Associate will focus on sales/service opportunities, creating customer loyalty, and exceeding customer expectations by using guidance, knowledge, computer acumen, and a winning attitude. The individual will have excellent all-around communication skills as well as the ability to prioritize and manage time effectively. The role lives and demonstrates the Grainger Principles: Starting with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as One Team, Invest in our Success and Do the Right Thing.

You Will

• Own the entire customer experience. This includes appropriate product selection based on customer requirements, accurate order entry and maintenance, accurately and safely picking product, and safely loading customer vehicle as needed.
• Consistently perform actions with branch sales focus to capitalize on sales opportunities and encourage customer loyalty to deliver revenue targets
• Promote Company products and services to customers and provide substitutions where required
• Maintain well-rounded knowledge of products and tools sold including the completion of the required certification
• Process customer transactions and provide customer updates when required on delivery, lead times, quotes, etc.

You Have

• 1+ years experience in retail/selling or customer service (i.e. counter/retail sales/telephone/warehouse) environment required
• High school diploma/GED
• Must possess and maintain a valid driver’s license in province of residence Upon Hire required
• Some flexibility required to working hours to accommodate branch operations
• Ability to safely learn and operate powered industrial equipment, forklift
• Successful and timely completion of initial and ongoing training as required
• Self-motivated, with high energy and dedication to customer service and sales growth
• Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners
• Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition
• Excellent verbal and written communication skills

Rewards And Benefits

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.