Field Operations Associate (Fixed-Term Position, 18+ months)

Grainger Canada; Fort St. John; On-site; CAD 66,359,000 - 91,062,000; Full time

Job summary

Grainger Canada is seeking a branch associate to own the customer experience from selecting products to order entry and loading vehicles for pickup or delivery. You will focus on sales opportunities, navigate multiple computer systems, and support warehouse and showroom tasks to ensure smooth operations.

The role requires flexibility to work branch hours, strong customer-service skills, and a valid driver's license. Lifting up to 25 lbs and safety awareness are essential for daily duties.

Qualifications

• Experience in customer-facing roles preferred.
• Willingness to work flexible shifts within branch hours.
• Ability to safely perform warehouse and showroom tasks.

Responsibilities

• Own the customer experience from product selection to order entry and loading.
• Capitalize on sales opportunities with branch customers to drive revenue.
• Navigate multiple computer systems for customer-facing and warehouse tasks.
• Assist customers and perform warehouse/showroom tasks safely for pickup or shipping.
• Maintain branch appearance and housekeeping to Grainger standards.
• Promote Grainger products and services and provide substitutions when needed.
• Provide delivery and lead-time updates, quotes and other updates to customers.
• Travel to customer sites as required.

Skills

Customer service

Sales focus

Flexible schedule

Self development

Lifting up to 25 lbs

Education

High School Diploma / GED

Tools

Driver's license

Job description

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visitwww.grainger.com.

Work Location Type: Onsite

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visitwww.grainger.com.

Compensation

This is a fixed-term opportunity lasting a minimum of 18 months. The hourly rate for this role ranges between $23.12 - $31.78, and includes 4% vacation pay. The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law. This job posting is for an existing vacancy.

You Will

• Own the entire customer experience. This includes appropriate product selection, accurate order entry and maintenance, accurately and safely picking product, and safely loading customer vehicle as needed.
• Consistently perform actions with branch sales focus to capitalize on sales opportunities and encourage customer loyalty to deliver revenue targets
• Learn and easily navigate through various computer systems and applications for customer facing and warehouse activities
• Shift focus seamlessly from assisting customers to other various branch tasks including performing warehouse and showroom related tasks safely for pickup or shipping
• Perform housekeeping duties as needed to ensure branch appearance meets Grainger standards
• Promote Company products and services to customers and provide substitutions where required
• Provide customer updates when required on delivery, lead times, quotes, etc.
• Other duties as assigned including travel to customer sites as required

You Have

• High School Diploma/GED or equivalent experience preferred
• A valid driver's license in good standing
• 1+ years experience in related field preferred
• Flexibility to work any time within branch hours of operation
• Own your personal development, accept feedback, and be proactive with your leader to support your growth
• Ability to work in a position requiring continuous standing and walking, ability to lift up to 25lbs unassisted on a regular basis, ability to safely learn and operate powered industrial equipment, successful and timely completion of initial and ongoing training as required

The position may require you to attend at our customers' sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.