Field Operations Associate (1-Year Fixed-Term Contract)

W. W. Grainger; Winnipeg; On-site; CAD 30,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Life insurance

Employee assistance program

RRSP & Defined Contribution Pension

Educational & Professional Membership

Employee discounts

Job summary

W.W. Grainger, Inc. is seeking a Field Operations Associate for a 1-year fixed-term contract in Canada.

The role emphasizes owning the customer experience from product selection to order entry, picking, loading, and post-sale follow-up. The ideal candidate will combine sales focus with strong communication and teamwork to exceed customer expectations. Candidates should have 1+ years in retail or customer service, a high school diploma, and a valid driver’s license.

Qualifications

• 1+ years experience in retail/selling or customer service environment.
• High school diploma/GED.
• Valid driver’s license in province of residence
• Some flexibility required to working hours to accommodate branch operations.
• Ability to safely learn and operate powered industrial equipment, forklift
• Successful and timely completion of initial and ongoing training as required
• Self-motivated, with high energy and dedication to customer service and sales growth
• Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners
• Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition
• Excellent verbal and written communication skills

Responsibilities

• Own the entire customer experience, including order entry, picking, and loading customer vehicle as needed.
• Consistently perform actions with branch sales focus to capitalize on sales opportunities and customer loyalty.
• Promote Grainger products and services and provide substitutions when required.
• Maintain knowledge of products and tools sold including certifications.
• Process customer transactions and provide delivery and lead time updates.

Skills

Customer service orientation

Communication skills

Sales experience

Education

High school diploma/GED

Tools

Forklift

Powered industrial equipment

Job description

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Field Operations Associate (1-Year Fixed-Term Contract)

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working®by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visit www.grainger.com.

Compensation:

The hourly rate for this role ranges between $ 21.62 - $ 29.72, with eligibility for an incentive target of $1,800.00 / % which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Please note that this is a 1-year fixed-term contract opportunity

The Field Operations Associate will focus on sales/service opportunities, creating customer loyalty, and exceeding customer expectations by using guidance, knowledge, computer acumen, and a winning attitude. The individual will have excellent all-around communication skills as well as the ability to prioritize and manage time effectively. The role lives and demonstrates the Grainger Principles: Starting with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as One Team, Invest in our Success and Do the Right Thing.

You Will

• Own the entire customer experience. This includes appropriate product selection based on customer requirements, accurate order entry and maintenance, accurately and safely picking product, and safely loading customer vehicle as needed.
• Consistently perform actions with branch sales focus to capitalize on sales opportunities and encourage customer loyalty to deliver revenue targets
• Promote Company products and services to customers and provide substitutions where required
• Maintain well-rounded knowledge of products and tools sold including the completion of the required certification
• Process customer transactions and provide customer updates when required on delivery, lead times, quotes, etc.

You Have

• 1+ years experience in retail/selling or customer service (i.e. counter/retail sales/telephone/warehouse) environment required
• High school diploma/GED
• Must possess and maintain a valid driver’s license in province of residence Upon Hire required
• Some flexibility required to working hours to accommodate branch operations
• Ability to safely learn and operate powered industrial equipment, forklift
• Successful and timely completion of initial and ongoing training as required
• Self-motivated, with high energy and dedication to customer service and sales growth
• Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners
• Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition
• Excellent verbal and written communication skills

Rewards and Benefits:

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement:

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.