Field Operations Associate

W. W. Grainger; Kamloops; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading industrial distributor is seeking a Field Operations Associate in Kamloops. This hybrid role involves serving key customers both in the branch and onsite. Candidates should possess strong customer service skills, a high school diploma, and the ability to lift up to 50 lbs. Compensation is hourly at $25.00 - $28.00, with a strong focus on customer loyalty and satisfaction.

Benefits

Medical, dental, vision coverage

Paid time off (PTO)

Life insurance

Employee Family Assistance Program

Retirement Savings Plan

Educational Assistance

Employee discounts

Qualifications

• 1-3 years’ experience in retail/selling or customer service.
• Ability to lift heavy boxes (up to 50 lb).
• Self-motivated with high energy and dedication to service.
• Successful completion of training as required.
• Valid driver's license in province of residence.

Responsibilities

• Own the customer experience in the branch.
• Capitalize on sales opportunities to deliver revenue.
• Promote products and provide substitutions.
• Service customer needs, including inventory management.
• Resolve customer problems promptly to retain loyalty.

Skills

Customer service skills

Communication skills

Time management

Problem-solving skills

Team collaboration

Education

High school diploma

Tools

Powered industrial equipment

Forklift

Job description

Overview

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Location: KAMLOOPS, British Columbia, CA, V2C 1Z2

Work Location Type: Onsite

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Summary:

This unique hybrid KeepStock / Branch role supports both business functions in a particular market. The Field Operations Associate will have the ability to serve key customers both in the branch and on customer’s sites. All aspects of this role will involve customer-facing activity, and a strong ability to remain agile and organized. The objective is to capitalize on sales/service opportunities, create customer loyalty, and exceed customer expectations by using guidance, knowledge, computer acumen, and a winning attitude. The individual will have excellent all-around communication skills as well as the ability to prioritize and manage time effectively.

In this hybrid part-time role, the individual will be required to work in Grainger Canada branch and also be on the road servicing customer accounts. In this full-time, 40-hour per week role, this individual will work M-F from 7:30 am to 4:00 pm.

The role lives and demonstrates the Grainger Principles: Starting with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as One Team, Invest in our Success and Do the Right Thing.

Principle Duties and Responsibilities (You Will):

The duties and responsibilities of this position can be broken down into two categories (KeepStock & Branch), and include but are not limited to:

• Branch – Ownership of the entire customer experience, including product selection based on customer requirements, accurate order entry and maintenance, accurate picking, and safe loading of customer vehicles as needed.
• Consistently perform actions with a branch sales focus to capitalize on sales opportunities and encourage customer loyalty to deliver revenue targets.
• Promote company products and services to customers and provide substitutions where required.
• Maintain well-rounded knowledge of products and tools sold, including completion of required certification.
• Processing customer transactions and providing updates on delivery, lead times, quotes, etc.
• Management and tasks related to filling vending machines and Vendor Managed Inventory (VMI).
• Collaborating with KS customers on program/product updates for vending/VMI program.
• KeepStock – Service the customer’s specific needs, including Vendor Managed Inventory, vending unit replenishment, etc.
• Ensure proper product stocking levels at customer locations by scanning for orders as inventory is depleted.
• Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.
• Meet regularly with a schedule of key customer contacts to ensure needs are being met and products are available, including scanning, put away and spot buys of products.
• Resolve customer problems promptly and accurately to retain and promote loyalty.
• Follow designated customer route as defined by routing software tools.
• Document standard operating procedures at customer locations to provide direction to back-up resources for continuity of service.
• Identify continuous improvement opportunities in productivity, process, and cycle time across sales and service activities.
• Comply with safety and inspection requirements of the facility where the service is provided.

Education/Experience (You Have):

• High school diploma.
• 1-3 years’ experience in retail/selling or customer service (i.e., counter/retail sales/telephone/warehouse) environment.
• Some flexibility required for working hours to accommodate branch operations.
• Ability to safely learn and operate powered industrial equipment, forklift.
• Ability to lift heavy boxes (up to 50 lb).
• Successful and timely completion of initial and ongoing training as required.
• Self-motivated, with high energy and dedication to customer service and sales growth.
• Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
• Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition.
• Handle various technical and operational issues.
• Excellent verbal and written communication skills.
• Background checks and drug screening may be required (as warranted by company or customer requirements in working on-site and/or operating equipment).
• Must possess and maintain a valid driver’s license in province of residence.
• May be required to use a personal vehicle for transportation which meets Grainger’s standards.

Compensation:

This position is hourly and will pay between $25.00 - $28.00. This role is bonus eligible. Factors involved in determining the salary include, but are not limited to a candidate’s experience, qualifications, and geographical area.

The position may require you to work at our customers’ sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as requested as a condition of being permitted on such sites.

This role may require you to attend our customers’ sites and to adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing PPE on certain customer sites. This may include a hard hat; steel-toed safety boots, and required PPE. Details of these requirements will be provided during the recruitment process.

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Rewards and Benefits:

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more

DEI Statement:

We encourage you to apply even if your experience doesn’t perfectly match this job post, as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.