Field IT Ops Specialist - Multisite Travel

American Iron & Metal (AIM); Montreal (administrative region); On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Vacation

Benefits

RRSP matching

Tuition scholarship

Job summary

American Iron & Metal (AIM) is seeking a Field Operations Specialist to provide hands-on IT support and ensure the reliability of IT systems and networks across AIM sites in Quebec. This role requires frequent travel between facilities and comfort working in industrial environments.

You will diagnose and resolve on-site issues, deploy and maintain IT equipment, configure network devices, document incidents in the ticketing system, and collaborate with L1–L3 teams in a bilingual French/English

Qualifications

• 4–5 years of experience in IT field support or technical support, ideally in an industrial or multisite environment.
• Strong knowledge of Windows environments, Active Directory, Office 365, and cloud applications.
• Hands-on experience with network devices (switches, routers, firewalls, access points).
• Good understanding of networking fundamentals: TCP/IP, DHCP, DNS, VLANs, VPNs, WAN/LAN, Wi-Fi troubleshooting.
• Familiarity with monitoring tools (e.g., PRTG, SolarWinds) is an asset.
• Proficiency with remote support tools (RDP, TeamViewer, LogMeIn) and ticketing systems (Ivanti, ServiceNow, etc.).
• Valid driver’s license and availability for frequent travel.
• Bilingualism (French and English) is required.

Responsibilities

• Provide on-site technical support to employees at multiple AIM facilities (offices, factories, sorting centers).
• Diagnose and resolve issues related to workstations, printers, business software, endpoints, and local network connectivity.
• Support deployment, maintenance, and troubleshooting of IT equipment, network devices, and infrastructure.
• Participate in IT projects such as system migrations, network upgrades, site openings, and equipment rollouts.
• Perform on-site network troubleshooting (LAN, WLAN, VPN).
• Assist with switch and router configuration under supervision of senior engineers.
• Ensure connectivity and performance of wired and wireless networks.
• Document incidents, solutions, and network changes in the ticketing system.
• Collaborate with L1–L3 support teams to ensure continuity and quality of service.
• Travel regularly to AIM sites for in-person support and maintenance.
• Maintain high customer satisfaction in a bilingual environment (French/English).

Skills

Windows environments

Active Directory

Office 365

Cloud applications

Networking fundamentals

VPNs

Monitoring tools

Remote support tools

Ticketing systems

Bilingual French/English

Tools

Ivanti

ServiceNow

RDP

Job description

American Iron & Metal (AIM) is seeking a Field Operations Specialist to provide hands-on IT support and ensure the reliability of IT systems and networks across AIM sites in Quebec. This role requires frequent travel between facilities and comfort working in industrial environments.

You will diagnose and resolve on-site issues, deploy and maintain IT equipment, configure network devices, document incidents in the ticketing system, and collaborate with L1–L3 teams in a bilingual French/English