Field Heavy-Duty Mechanic

Westerra Equipment; Nanaimo; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading equipment service provider in Nanaimo is seeking a Field Service Technician to troubleshoot and repair various equipment. The ideal candidate will be Red Seal Certified and possess strong diagnostic and customer service skills. Responsibilities include conducting maintenance, completing service reports, and ensuring high customer satisfaction. Competitive hourly wage plus benefits offered.

Benefits

Hourly wage between $47.17 - $52.41

Vacation

Extended benefits

RRSP matching

Qualifications

• Experience with electrical systems and electronic controls.
• Experience in diesel engine service, repair, and overhaul.
• Knowledge of hydraulic systems and hydrostatic drives.
• Valid driver's license with clean abstract.
• Welding skills are an asset.

Responsibilities

• Troubleshoot and oversee repairs on a variety of equipment.
• Evaluate condition of equipment and diagnose issues.
• Perform routine maintenance and safety inspections.
• Complete detailed service reports and paperwork.
• Ensure high customer satisfaction through quality repairs.

Skills

Mechanical equipment repair

Excellent diagnostic skills

Strong customer service skills

Self-motivated

Team-oriented

Education

Red Seal Certified Heavy Duty Technician

Job description

Are you ready to join a team recognized as a Platinum Certified Canadas Best Managed Company and one of BCs Top Employers? As part of Wesgroup Equipment, a trusted name in the industry, Westerra Equipment has been selling, renting, and servicing equipment across British Columbia, while also providing safety training to ensure effective machinery operation. We offer a wide range of equipment for industries like warehousing, milling, construction, drilling, and environmental processing. Join our team of People-Focused Problem Solvers and build a career where your contributions truly make a difference!

Reporting directly to the Operations Manager, the Field Service Technician will be responsible for troubleshooting and overseeing repairs on a variety of equipment in a safe, effective, accurate, and timely manner.

Key Responsibilities :

1. Efficiently evaluate the working condition of equipment, diagnose issues, disassemble/assemble, order parts, and perform repairs.
2. Utilize OEM diagnosis software and interface tools to repair Doosan Heavy Equipment, Tree Equipment, Bobcat excavators/loaders, Ecoverse Universal, and other OEMs as assigned.
3. Work closely with OEM Technical support.
4. Interpret work orders and technical manuals.
5. Perform routine scheduled maintenance and safety inspections.
6. Assess service task hazards and ensure safety standards are met.
7. Road test equipment and check attachment operation as needed.
8. Recommend repair methods and improvements.
9. Build and maintain customer relationships at worksites and through Service Advisors.
10. Complete detailed service reports, timecards, warranty documentation, and other paperwork.
11. Ensure high customer satisfaction through quality repairs.
12. Stay updated with technological changes and employ safe workplace practices.
13. Protect company assets from damage or theft and maintain service truck cleanliness and organization.
14. Work independently in challenging environments.
15. Perform other duties as assigned.

Knowledge, Skills, and Abilities :

1. Experience in mechanical equipment repair and maintenance.
2. Excellent diagnostic skills.
3. Self-motivated with minimal supervision.
4. Strong customer service skills.
5. Team-oriented attitude.

Training, Education, and Experience :

1. Red Seal Certified Heavy Duty Technician.
2. Experience with electrical systems and electronic controls.
3. Experience in diesel engine service, repair, and overhaul.
4. Knowledge of hydraulic systems, hydrostatic drives, transmissions, and driveline components.
5. Valid driver’s license with a clean abstract.
6. Welding skills are an asset.

Benefits and Perks :

1. Hourly wage between $47.17 - $52.41, depending on experience, plus vacation, extended benefits, and RRSP matching.

Values :

1. Build trust with customers and colleagues.
2. Be a team player.
3. Deliver exceptional customer service.
4. Support community and environmental responsibility.
5. Achieve results efficiently.

Working Conditions :

The technician is based out of the Nanaimo branch, working approximately 40 hours per week, Monday to Friday, with local travel and some US travel expected.

Privacy Notice: By applying, you consent to sharing your data with our assessment provider for evaluation purposes only. For concerns, contact our HR department.

Selection Process: Only shortlisted candidates will be contacted. Thank you for your interest.