Field Engineering Specialist - Hawaii

Roche Holdings Inc.; Chelmsford; On-site; USD 72,000 - 135,000; Full time

Job summary

An innovative healthcare company is seeking a Field Engineering Specialist to join their dynamic team. This role offers the chance to work closely with cutting-edge diagnostic products, providing essential technical support and repair services. With a focus on problem-solving and customer satisfaction, you'll play a vital role in enhancing patient care through your expertise. This position involves significant travel, allowing you to engage with clients across various locations. If you're passionate about technology and healthcare, this opportunity is perfect for you to make a meaningful impact.

Benefits

Relocation Benefits

Health Insurance

Retirement Plan

Paid Time Off

Qualifications

• 5 years of experience in repairing or servicing mechanical/system hardware.
• Training or certification as defined by RD Services Leadership.

Responsibilities

• Provide technical support and repair for Roche products.
• Diagnose and resolve hardware, software, and system failures.
• Document activities and contribute to quality improvement.

Skills

Technical Repair

Customer Service

Problem Solving

Electro-mechanical Systems

Networking

Education

High School Diploma

Technical Training

Bachelor's Degree

Job description

The Position

Field Engineering Specialist - Hawaii

The Opportunity:

Roche Support Network offers an exciting opportunity for individuals passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. We value respect and empowerment, offering exciting career prospects for those seeking to impact patient care.

Responsibilities:

• Showcase expertise in technical repair for Roche products.
• Provide valuable service to laboratory customers in your territory.
• Offer routine technical support, on-site service, and repair of Roche products.
• Serve as a customer contact for technical issues and perform preventative maintenance.
• Diagnose and resolve hardware, software, and system failures.
• Document activities, contribute to quality improvement, and maximize customer satisfaction.

This is a field-based role covering Hawaii and Guam, with travel up to 60%.

Who You Are:

• High school diploma and 2 years of technical training or equivalent experience.
• 5 years of experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking, or a relevant Bachelor's degree plus 1-2 years of experience.
• Training or certification as defined by RD Services Leadership.
• Ability to travel, including overnight stays.

Preferred Qualifications:

• 8+ years of experience or a relevant Bachelor's degree plus 4+ years of experience.
• Advanced knowledge of electronics, electro-mechanical systems, and IT.
• Ability to provide support after hours, maintain customer relationships, and serve as an internal technical resource.

Relocation benefits are available. Salary range for Hawaii: $72,300 - $134,300, based on experience and other factors. Benefits are detailed at the provided link.

Who We Are

Driven to innovate for a healthier future, over 100,000 employees worldwide are dedicated to advancing science and healthcare access. Our efforts have treated over 26 million people and conducted over 30 billion tests. We foster creativity and high ambitions to deliver life-changing healthcare solutions.

Roche is an equal opportunity employer. We promote merit-based employment and prohibit discrimination based on protected statuses. For accommodations, please contact us via the provided form.