Field Engineering Specialist - Austin, TX

Roche Holdings Inc.; Chelmsford; On-site; CAD 68,000 - 128,000; Full time

Job summary

Join a leading healthcare company as a Field Engineering Specialist, where you will provide technical support and service for innovative medical products. This role requires expertise in technical repair and installation, with significant travel involved. Ideal candidates will have a strong background in engineering and customer service, contributing to impactful patient care.

Qualifications

• 5 years experience in repairing mechanical/system hardware and software.
• Training or certification as defined by RD Services Leadership.

Responsibilities

• Provide technical support, repair, and installation of Roche products.
• Diagnose and resolve mechanical, hardware, software, and system failures.

Skills

Problem-Solving

Customer Service

Education

High School Diploma

Bachelor's in Biomedical Engineering

Tools

Electro-Mechanical Systems

Networking

Job description

At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future drives us to innovate. We continuously advance science to ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with loved ones—that's what makes us Roche.

The Opportunity

Roche Support Network offers an exciting opportunity for individuals passionate about problem-solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. We are committed to employee development and fostering a respectful and empowering work environment, offering exciting career prospects for those seeking to make a significant impact on patient care.

The Role:

As a Field Engineering Specialist, you will:

1. Showcase your expertise in technical repair and installation for Roche assigned product lines.

2. Provide valuable service to laboratory customers within your assigned territory.

3. Offer routine technical support, on-site service, repair, and installation of Roche products.

4. Serve as a customer contact for technical and service-related issues and perform preventative maintenance.

5. Diagnose and resolve mechanical, hardware, software, and system failures.

6. Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

Location & Travel

This is a field-based role in Texas. The ideal candidate will reside within 50 miles of Austin-Bergstrom International Airport.

Travel Requirements: Up to 75% travel, including overnight stays, some holidays, and weekends.

Qualifications:

• High school diploma and 2 years of technical school, military training, or equivalent work experience.

• 5 years of experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking, OR a Bachelor's degree in Biomedical, Mechanical, Electrical Engineering, Chemistry, or related field plus 1-2 years of relevant experience.

• Training or certification as defined by RD Services Leadership and policy.

• Ability to travel, including overnight stays.

Preferred Qualifications:

• 8+ years of relevant experience or a Bachelor's plus 4+ years of experience.

• Advanced knowledge of electronics, electro-mechanical systems, IT, and basic chemistry.

• Ability to serve as an internal technical resource, support after hours and on weekends/holidays, and maintain strong customer relationships.

Note: Relocation benefits are not available for this position.

Compensation & Benefits

The salary range for Texas is $68,900 to $127,900. Actual pay depends on experience, qualifications, location, and other factors. A discretionary annual bonus may be available. Benefits details are provided at the link below.

Benefits

*LI-MG1

Who We Are

Driven by a healthier future, over 100,000 employees worldwide are dedicated to advancing science and ensuring access to healthcare. Our efforts have resulted in over 26 million treatments and more than 30 billion tests using our diagnostics. We foster creativity and high ambitions to deliver life-changing healthcare solutions with a global impact.

Let's build a healthier future, together.

Equal Opportunity Statement

Roche is an equal opportunity employer. We treat all employees and applicants based on merit, qualifications, and competence. Discrimination based on protected veteran status, disability, or other protected classes is prohibited by law.

If you need accommodations during the application process, please contact us via the form 'Accommodations for Applicants.'