Field Copier Service Technician (Electronic Service Technician – Business Equipment)

Hitech Business Systems; Grande Prairie; On-site; CAD 38,572 - 41,328; Full time

Benefits offered by this job

Company Vehicle or Vehicle Allowance

Extended Health and Dental Benefits

RRSP Matching Program

Job summary

Hi-Tech Business Systems Ltd in Grande Prairie, Alberta is seeking a permanent full-time Field Copier Service Technician to install, configure, maintain, troubleshoot, and repair printers, copiers, and related office equipment at customer sites across Northwestern Alberta and Northeastern British Columbia.

This role requires travel with occasional overnight stays, a 40-hour week, and a background in electronics or IT. Strong diagnostics, customer service, and English proficiency are essential.

Qualifications

• Completion of secondary school is required.
• Post-secondary education in electronics, information technology, or a related field is an asset.
• Minimum 2 years in installation, maintenance, troubleshooting, and repair of printers/copiers or related equipment.
• Experience diagnosing electronic and mechanical faults and providing field service support.

Responsibilities

• Set up, install, configure, and test printers, photocopiers, and related devices.
• Inspect equipment to determine maintenance and repair needs.
• Diagnose and troubleshoot electrical, electronic, mechanical, and network issues.
• Deliver and install equipment at customer locations and provide on-site support.
• Train customers on safe operation and complete service reports and work orders.
• Maintain high customer service standards while working in the field.

Skills

Troubleshooting

Reading manuals

IP networking

Time management

Communication

Independent work

Education

Secondary school

Electronics/IT post-secondary asset

Job description

Field Copier Service Technician (Electronic Service Technician - Business Equipment)

Hi-Tech Business Systems Ltd is seeking a permanent full-time Field Copier Service Technician (Electronic Service Technician - Business Equipment) to join our team in Grande Prairie, Alberta.

As a Field Copier Service Technician, you will be responsible for the installation, configuration, maintenance, troubleshooting, and repair of printers, photocopiers, and related office equipment at customer locations throughout Northwestern Alberta and Northeastern British Columbia.

This position is based in Grande Prairie and services customers in Dawson Creek, Fort St. John, Peace River, High Level, La Crete, High Prairie, Slave Lake, and surrounding areas. Frequent travel and occasional overnight stays are required.

Please read full job posting.

Job Duties

• Set up, install, configure, and test printers, photocopiers, multifunction devices, and related office equipment.
• Inspect equipment to determine maintenance and repair requirements.
• Diagnose and troubleshoot electrical, electronic, mechanical, and network connectivity issues.
• Install, maintain, and repair printers, photocopiers, and related office equipment.
• Replace or repair defective parts and components using hand, power, and specialized tools.
• Test and inspect electronic components using diagnostic equipment and multimeters.
• Adjust, align, calibrate, and repair equipment according to manufacturer specifications, technical manuals, and schematics.
• Perform preventive maintenance and scheduled service inspections.
• Deliver and install equipment at customer locations.
• Provide on-site and remote technical support to customers.
• Train customers on the safe and effective operation of office equipment.
• Complete service reports, work orders, maintenance documentation, and test reports.
• Maintain a high standard of customer service while working independently in the field.

Education

• Completion of secondary school is required.
• Post-secondary education in electronics, information technology, computer systems technology, or a related technical field is considered an asset.

Experience

• Minimum 2 years of experience installing, maintaining, troubleshooting, and repairing printers, photocopiers, multifunction devices, or related electronic business equipment.
• Experience diagnosing electronic and mechanical equipment faults.
• Experience providing technical support and customer service in a field service environment.

Required Skills

• Strong troubleshooting and diagnostic abilities.
• Ability to read and interpret technical manuals, wiring diagrams, and schematics.
• Knowledge of electronic and mechanical systems.
• Computer networking and IP configuration knowledge.
• Excellent time management and organizational skills.
• Strong verbal and written communication skills.
• Ability to work independently with minimal supervision.

Requirements

• Criminal Record Check.
• Ability to travel throughout Alberta and British Columbia.
• Ability to lift up to 60 lbs.
• English language proficiency (spoken and written).
• Applicants must be legally authorized to work in Canada (Canadian citizen or permanent resident)

Preferred Certifications (Asset)

• Manufacturer service certifications for Ricoh, Sharp, Konica Minolta, Kyocera, Canon, Xerox, Lexmark, HP, Toshiba or equivalent.
• Electronics Technician Diploma or Certificate.
• Vendor-specific printer and copier repair certifications.
• Extended Health and Dental Benefits.
• RRSP Matching Program.
• Company Vehicle or Vehicle Allowance.
• Ongoing Technical Training.
• Long-Term Career Opportunity.

Job Details

• Job Type: Permanent, Full-Time
• Hours: 40 hours per week
• Schedule: Monday to Friday, 8:00 AM to 5:00 PM
• Language of Work: English
• Wage: $28.00-$30.00 per hour (depending on qualifications and experience)