Field Claims Specialist, Property Large Loss (Thunder Bay, ON)

Intact Financial Corporation; Greater Sudbury; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Join a leading company as a Claims Specialist on the Property Large Loss team, where you'll manage complex property claims exceeding $200,000. You'll engage in investigations, customer communication, and negotiation, providing superior service in a hybrid work environment. The role requires a university degree and several years of claims handling experience, promising a rewarding career path and employee benefits.

Benefits

Employee Share Purchase Plan

Flex pension and benefits package

Possibility to purchase up to 5 extra days off per year

Annual wellness account

Learning resources and development opportunities

Qualifications

• 5 to 7 years experience handling personal and commercial property claims.
• Self-motivated, capable of working in a fast-paced environment.
• Valid driver's license with a good driving record.

Responsibilities

• Investigate and settle complex property claims over $200,000.
• Provide customer service and manage communication with involved parties.
• Negotiate settlements with customers, claimants, lawyers, and insurers.

Skills

Customer Service

Problem Solving

Communication

Technology Aptitude

Education

University degree or relevant training

Job description

As a Claims Specialist on our Property Large Loss team, you will be tasked with investigating, quantifying, analyzing, adjusting, and settling complex property claims, including those over $200,000. You will manage complex property claims across various distribution channels. Your responsibilities will include directly handling and overseeing mid to complex first-party, which may involve Residential, Commercial Property, or Equipment Breakdown losses.

What you'll do here :

Investigate relatively complex commercial and personal lines property claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties.

Handle field tasks on behalf of telephone adjusters.

Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process.

Document the claim file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage.

Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.

Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims.

Maintain current knowledge of insurance products, as well as appraisal or investigation.

What you bring to the table :

University degree or any combination of training and experience deemed relevant for the role

5 to 7 years experience handling personal and commercial property claims with at least partly acquired experience directly in the field

Demonstrates a passion for customer service with strong written and verbal communication skills

Self-motivated and goal oriented, capable of working in a fast paced and changing environment

Strong aptitude for technology with excellent computer skills

Demonstrates strong problem solving and troubleshooting skills

Valid driver's licence with a good driving record

Can travel on short notice

This role is eligible for employee referral bonus. #myReferrals3000

LI-LA1

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

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