Field Claims Specialist, Property Large Loss (Sudbury, ON)

Intact Financial Corporation; Calgary; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Field Claims Specialist for the Sudbury region. This role involves investigating complex property claims, providing exceptional customer service, and negotiating settlements. The ideal candidate will bring a university degree and 5-7 years of relevant experience, demonstrating strong communication and problem-solving skills. Join a forward-thinking company that values employee growth and offers a hybrid work model, competitive financial rewards, and a supportive workplace culture. This opportunity is perfect for those passionate about making a difference in the insurance industry while working in a dynamic environment.

Benefits

Financial Rewards Program

Employee Share Purchase Plan

Flex Pension and Benefits Package

Flexible Work Arrangements

Extra Days Off

Annual Wellness Account

Access to Tools for Health

Learning and Development Programs

Inclusive Employee Networks

Community Impact Program

Qualifications

• 5-7 years of experience in handling property claims, both personal and commercial.
• Strong verbal and written communication skills with a customer service focus.

Responsibilities

• Investigate and document property claims through communication with involved parties.
• Negotiate settlements within authority limits and maintain knowledge of insurance products.

Skills

Customer Service

Communication Skills

Problem Solving

Technology Aptitude

Negotiation Skills

Education

University Degree

Tools

Computer Skills

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We’re looking for a Field Claims Specialist, Property Large Loss to join our growing team and provide support in the Sudbury region!

What you'll do here:

• Investigate relatively complex commercial and personal lines property claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties.

• Handle field tasks on behalf of telephone adjusters.

• Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process.

• Document the claim file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage.

• Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage.

• Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims.

• Maintain current knowledge of insurance products, as well as appraisal or investigation.

What you bring to the table:

• University degree or any combination of training and experience deemed relevant for the role.

• 5 to 7 years experience handling personal and commercial property claims with at least partly acquired experience directly in the field.

• Demonstrates a passion for customer service with strong written and verbal communication skills.

• Self-motivated and goal oriented, capable of working in a fast paced and changing environment.

• Strong aptitude for technology with excellent computer skills.

• Demonstrates strong problem solving and troubleshooting skills.

• Valid driver's licence with a good driving record.

• Can travel on short notice.

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success.

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased.

• An extensive flex pension and benefits package, with access to virtual healthcare.

• Flexible work arrangements.

• Possibility to purchase up to 5 extra days off per year.

• An annual wellness account that promotes an active and healthy lifestyle.

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.

• Inspiring leaders and colleagues who will lift you up and help you grow.

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.