Field Claims Specialist II

Dayforce HCM, Inc.; Brandon; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Claims Adjuster to join their team in a dynamic role focused on investigating and resolving insurance claims. This position offers the opportunity to work closely with policyholders, utilizing strong analytical and negotiation skills to ensure fair outcomes. The ideal candidate will thrive in a collaborative environment, demonstrating exceptional communication and problem-solving abilities. If you are passionate about customer service and enjoy working in a fast-paced setting, this role provides a fulfilling career path with a supportive company culture that values its employees.

Qualifications

• 1+ year of field adjusting experience or 2 years in underwriting/insurance sales.
• Strong written and oral communication skills essential for policyholder interactions.
• Proficient in various claims management software.

Responsibilities

• Investigate and negotiate insurance losses reported by policyholders.
• Communicate coverage results to policyholders and brokers effectively.
• Coordinate with experts for loss evaluation and resolution.

Skills

Field Adjusting Experience

Customer Service Skills

Analytical Skills

Negotiation Skills

Communication Skills

Emotional Intelligence

Attention to Detail

Problem Solving

Education

High School Diploma

Post-secondary Education

Chartered Insurance Professional (CIP)

Tools

Claims Connect

Mobile Claims

Xactware

Guidewire

Job description

Posted Thursday, January 23, 2025 at 6:00 AM

LOCATION: Brandon, Dauphin, or Parkland area, MB

SCHEDULE: Full-time

REPORTS TO: Claims Manager or Claims Supervisor

DIRECT REPORTS: N/A

COMPANY PROFILE:

Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them. So we treat our employees like family members – we’ll be honest with them, support them, offer a listening ear, admit when we’re wrong and be a positive force in their lives and in our communities.

PURPOSE OF POSITION:

Working within predetermined authority levels and under the direction of the Claims Manager, this position investigates, evaluates, and negotiates low to moderate commercial and residential property and casualty insurance losses reported by Red River Mutual Policyholders. This position is responsible for communicating with policyholders, licensed insurance brokers and other various stakeholders to achieve an efficient and fair resolution to all assigned claim files.

KEY RESPONSIBILITY AREAS:

• By traveling to various loss sites in a predefined territory, work with Policyholders to investigate the circumstances of reported losses using various investigation techniques
• Review complex policy wordings to evaluate the availability of insurance coverage for reported losses
• Effectively communicate the results of the coverage review verbally and in writing to the policyholder and independent insurance broker
• Engage and coordinate various internal and external experts to assist in the investigation, evaluation, or indemnification of the loss
• Negotiate resolution of insured losses based on the results of the investigation
• Where required, travel to catastrophe loss sites outside adjusting territory to aid in the adjudication of losses.

QUALIFICATION AND SKILLS:

• High school diploma
• Post –secondary education considered an asset
• Chartered Insurance Professional (CIP) designation or willingness to work toward
• Minimum 1 year field adjusting experience or 2 years underwriting/insurance sales experience.
• Experience in the customer service industry, farming, building construction, or roofing considered an asset.
• Proven teamwork, relationship management and collaboration skills
• Strong written and oral communication skills
• High level of emotional intelligence and interpersonal skills in stressful situations
• Exceptional analytical, problem solving and decision-making capabilities
• High level of organization and attention to detail
• Advanced negotiation and conflict management skills
• Proficient computer skills and experience with Claims Connect, Mobile Claims, Xactware, and Guidewire
• Solid understanding of building construction/renovation techniques
• Ability to handle fluctuating workloads and demanding timelines
• Valid class 5 driver’s license
• Comfortable working at heights

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Accommodation for applicants with disabilities is available upon request any time during the recruitment process. Our Accessible employment policies and practices are available on request and in accessible formats. Applicants with disabilities can request accessible formats of communication and/or request an alternative method of applying for a position by contacting [e-mail] or 1-800-370-2888 (toll free).