Field Case Manager- 12 Month Contract (Future Opportunity)

Cencora; Greater Sudbury; Remote; CAD 60,000 - 80,000; Full time

Job summary

A healthcare company is seeking a bilingual professional to serve as a single point of contact for physicians. Responsibilities include educating staff, managing paperwork for coverage, and customizing services based on physician needs. Applicants should have a related degree and strong customer service skills. This is a full-time remote position offering competitive benefits and professional development opportunities.

Benefits

Competitive compensation

Medical, dental, and vision benefits

Comprehensive wellness programs

Training and professional development

Qualifications

• Registered nurse or equivalent with a focus on customer service in healthcare.
• Bilingualism and previous case manager experience are assets.

Responsibilities

• Single point of contact for the program with physicians.
• Educate physicians and/or their staff on various program services.
• Consult patient charts to complete necessary paperwork for coverage.
• Customize current program elements to meet the needs of assigned physicians.

Skills

Exceptional customer service

Understanding of medical terminology

Effective communication skills in English and French

Strong analytical skills

Ability to manage multiple tasks

Detail-oriented

Strong computer skills, including Microsoft Office

Education

Registered nurse (RN) or related degree

Basic CCPE certification

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

RECRUITING FOR THE FUTURE. This posting is for a future job opportunity. If you don't see anything posted that interests you right now, submit your resume and we can keep you in mind for future French-English bilingual opportunities. Please note that only those who qualify will be contacted.

Primary Duties and Responsibilities:

• Single point of contact for the program with physicians
• Educate physicians and/or their staff on various program services
• Provide therapy guidelines to manage physician expectations with respect to reimbursement
• Consult patient charts to complete necessary paperwork to obtain coverage
• Assist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation
• Provide ongoing updates to physicians on their patients
• Customize current program elements to meet the needs of assigned physicians, adjusting based on in-clinic and remote MD needs
• Identify areas for risk and foster proactive, continued quality improvement
• Work collaboratively with other team members to coordinate the patient journey
• Participate in scheduled physician meetings with sales representatives
• Attend Continuous Medical Education events and report new activities
• Travel regularly to various physician offices
• Report adverse events
• Perform ad hoc duties as assigned

Experience and Educational Requirements:

• Registered nurse (RN) or related degree (pharmacists, science degrees) or equivalent transferable skills
• Experience in public or private third-party reimbursement, pharmaceutical sales, managed care, clinical support, or related areas is an asset
• Bilingualism is an asset (required for Quebec)
• Previous Case Manager experience is an asset
• Basic CCPE certification is an asset

Minimum Skills, Knowledge, and Abilities:

• Exceptional customer service and interpersonal skills
• Ability to manage multiple tasks and priorities
• Understanding of medical terminology
• Strong analytical and organizational skills
• Ability to analyze current enrollment volume by MD
• Ability to engage with physicians and their staff as a trusted medical partner
• Excellent time management and sense of urgency
• Effective collaboration skills
• Ability to work autonomously in a remote setting
• Effective communication skills in English and French (oral and written) for Quebec and New Brunswick
• Detail-oriented and results-driven
• Adaptability to change and ambiguity
• Strong computer skills, including Microsoft Office
• Willingness to attend healthcare education events outside regular hours
• Valid driver’s license and access to a car
• Dedicated home office space with supplied equipment

The successful candidate may interact daily with unilingual English-speaking customers, patients, or cross-functional team members.

What Cencora Offers

We offer competitive compensation, benefits, and resources supporting an inclusive culture and personal purpose. Our benefits include medical, dental, vision, and comprehensive wellness programs covering physical, emotional, financial, and social health. We support working families with dependent care, adoption, infertility, family building, behavioral health, parental, and caregiver leaves. We also provide training, professional development, mentorship, employee resource groups, volunteer activities, and more.

Full-time position