Field Case Manager (12-month Contract)

Innomar Strategies Inc.; Edmonton; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

AbbVie Care in Edmonton, AB is seeking a Field Case Manager for a 12-month contract. The role balances remote work from a dedicated home office with in-person visits to healthcare professionals and clinics.

Required is a Registered Nurse or related degree with knowledge of reimbursement processes. English and French communications are essential, with bilingualism an asset for Quebec and New Brunswick needs. Strong organizational and clinical coordination skills are expected.

Qualifications

• Registered Nurse (RN) or related degree required.
• Knowledge of public or private reimbursement arena.
• Bilingualism is an asset (Québec).
• Previous Case Manager experience is an asset.
• Excellent written and verbal communication in English and French is preferred.

Responsibilities

• Serve as primary contact for physicians and patients.
• Coordinate patient journey across in-home and in-office settings.
• Educate providers on program services, reimbursement, and enrollment processes.
• Manage documentation, authorizations, and renewals with accuracy.
• Provide timely updates to physicians and stakeholders on patient status.

Skills

Customer service

Time management

Communication

Remote collaboration

Microsoft Office

Education

RN or related degree

BSc in Pharmacy or related science degree

Tools

CRM software

Microsoft Office

Job description

## Field Case Manager (12-month Contract)Apply: Edmonton, AB: Full time: Posted Today: R2616529Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details****POSITION SUMMARY:**The AbbVie Care Field Case Manager (FCM) plays a vital role in guiding patients, healthcare providers, and program partners throughout the patient’s journey on medication. Working primarily from a dedicated home office, the FCM also visits healthcare professionals and clinics as needed, offering a balance of remote work and meaningful in-person connections. As an FCM, you will ensure every step of the patient journey is well-coordinated and truly patient-centered. You will collaborate with healthcare providers, tackle challenges, and advocate for patients, using your communication and organizational skills to make a real impact. This is a dynamic role where you will solve real-world problems, build strong professional relationships, and make a genuine difference in people’s lives – all while enjoying a stable and flexible work environment. **PRIMARY DUTIES AND RESPONSIBILITIES**:* Serves as the primary contact for physicians.* Communicates with patient as needed and program stakeholders, building and maintaining trusted relationships in your designated area.* Educates healthcare providers and their staff on program services, patient support resources, and help navigate therapy, reimbursement, and enrollment processes.* Reviews patient charts and ensure completion of all required documentation, including special authorizations, enrollment forms, and prescription renewals.* Takes full ownership of the special authorization process, ensuring timely, accurate submissions and expert guidance for reimbursement.* Provides ongoing communication, updates, and guidance to physicians regarding patient status and any program changes or best practices.* Adapts program elements to meet the unique needs of healthcare providers, personalize support for both in-clinic and remote care, and proactively identify and address areas for quality improvement. **EXPERIENCE AND EDUCATIONAL REQUIREMENTS**:* Registered Nurse (RN) or related degree (BSc in Pharmacy or other Science degrees) or equivalent transferable skills.* Knowledge of public or private third-party reimbursement arena.* Bilingualism is an asset (requirement for province of Quebec).* Previous Case Manager experience is an asset.**MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:*** Exceptional customer service and interpersonal skills* Ability to manage multiple tasks and priorities at once* Comprehension of medical terminology* Strong analytical and organizational skills* Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart* Excellent time management skills & sense of urgency* Ability to collaborate effectively with program associates* Ability to work autonomously in a remote setting* Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces* Detail and results oriented* Ability to adapt to change and ambiguity* Strong computer skills and knowledge of Microsoft Office* Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours* Hold and maintain a valid, non-expired, unrestricted driver’s license and possess a car* Adhere to Performance Standards and Procedures required by the program* Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies