Field Case Manager

Cencora; Halifax; Hybrid; CAD 75,000 - 105,000; Full time

Job summary

Cencora is seeking a Field Case Manager to guide patients, providers, and partners through medication journeys from a home office, with periodic in-person visits as needed. You will coordinate, communicate, and advocate for patients, improving outcomes in a dynamic, flexible setting.

Ideal candidates are RNs or hold related degrees, with knowledge of reimbursement processes and bilingual English/French capabilities for QC and NB provinces.

Qualifications

• Registered Nurse or related degree or equivalent transferable skills.
• Knowledge of public or private third-party reimbursement arena.
• Bilingualism is an asset (Quebec requirement).
• Previous Case Manager experience is an asset.

Responsibilities

• Serve as the primary contact for physicians.
• Educate providers and staff on program services, patient support resources, and enrollment processes.
• Review patient charts and ensure completion of documentation.
• Own the special authorization process for reimbursements.
• Provide updates to physicians on patient status and program changes.
• Adapt program elements to meet provider needs and remote care scenarios.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Medical terminology

Analytical skills

Time management

Attention to detail

Adaptability

Remote work

Bilingual EN/FR

Physician engagement

Collaboration

Education

RN or related degree

BSc in Pharmacy / Science degree

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Position Summary

The AbbVie Care Field Case Manager (FCM) plays a vital role in guiding patients, healthcare providers, and program partners throughout the patient’s journey on medication. Working primarily from a dedicated home office,

the FCM also visits healthcare professionals and clinics as needed, offering a balance of remote work and meaningful in-person connections.

As an FCM, you will ensure every step of the patient journey is well-coordinated and truly patient-centered. You will collaborate with healthcare providers, tackle challenges, and advocate for patients, using your communication

and organizational skills to make a real impact. This is a dynamic role where you will solve real-world problems, build strong professional relationships, and make a genuine difference in people’s lives – all while enjoying a stable and flexible work environment.

Primary Duties And Responsibilities

• Serves as the primary contact for physicians.
• Communicates with patient as needed and program stakeholders, building and maintaining trusted relationships in your designated area.
• Educates healthcare providers and their staff on program services, patient support resources, and help navigate therapy, reimbursement, and enrollment processes.
• Reviews patient charts and ensure completion of all required documentation, including special authorizations, enrollment forms, and prescription renewals.
• Takes full ownership of the special authorization process, ensuring timely, accurate submissions and expert guidance for reimbursement.
• Provides ongoing communication, updates, and guidance to physicians regarding patient status and any program changes or best practices.
• Adapts program elements to meet the unique needs of healthcare providers, personalize support for both in clinic and remote care, and proactively identify and address areas for quality improvement.
• Other duties as assigned.

Experience And Educational Requirements

• Registered Nurse (RN) or related degree (BSc in Pharmacy or other Science degrees) or equivalent transferable skills.
• Knowledge of public or private third-party reimbursement arena.
• Bilingualism is an asset (requirement for province of Quebec).
• Previous Case Manager experience is an asset.

Minimum Skills, Knowledge And Ability Requirements

• Exceptional customer service and interpersonal skills
• Ability to manage multiple tasks and priorities at once
• Comprehension of medical terminology
• Strong analytical and organizational skills
• Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart
• Excellent time management skills & sense of urgency
• Ability to collaborate effectively with program associates
• Ability to work autonomously in a remote setting
• Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces
• Detail and results oriented
• Ability to adapt to change and ambiguity