Field Automation Engineer, Northeastern

Tecan Austria GmbH; Toronto; On-site; CAD 118,000 - 146,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Company-paid holidays

401(k) Employer match

Life Insurance

Health Savings/Accounts

Disability insurance

Employee Assistance Program

LegalShield/IdentityShield

Discounted Pet Insurance

Job summary

Tecan Austria GmbH in Toronto is seeking a Field Automation Engineer to support liquid handling platforms, including EVO and Fluent, through installations, maintenance, and software development.

You will travel up to 60% to client sites, deliver training, write Evoware/Fluent scripts, and ensure instrument reliability while collaborating with Field Service, Sales, and engineering teams.

Qualifications

• BS degree in Life Science, Computer Science, or equivalent industry experience.
• Minimum 3 years lab automation experience with Evoware, Fluent, and other Tecan software.
• Robotics/automation experience and scripting skills desired.
• Strong PC skills and valid driver's license.
• Ability to travel up to 60% of the time.

Responsibilities

• Install, develop and implement applications and integrations on Tecan liquid handling platforms (EVO/Fluent).
• Perform instrument installation, third-party device integration, and software development.
• Diagnose, service and perform preventative maintenance on Tecan instruments.
• Provide customer training and support throughout the lifecycle.
• Travel and coordinate with Field Service and sales teams to ensure reliability.

Skills

Communication

Team player

Problem solving

Multi-tasking

Customer interaction

Education

BS degree in Life Science or CS

Tools

Evoware

Fluent scripts

Magellan

Job description

Select how often (in days) to receive an alert:

Join Tecan! Join the market leader!
Work in an international and dynamic environment, share our success!

Field Automation Engineer

Full-Time
Toronto, Canada | Up to 50-75% Travel

Make an Impact With Our Team

Are you passionate about laboratory automation, technical problem-solving, and helping customers maintain reliable liquid handling systems? We are seeking an Field Automation Engineer to provide field-based technical support for Liquid Handling automation platforms.

In this role, you will serve as a customer-facing technical resource supporting Tecan automation systems through preventive maintenance, troubleshooting, repairs, installation support, and customer service activities. You will partner closely with Field Automation Engineers, customers, Sales teams, and internal technical groups to ensure instrument reliability and customer satisfaction.

You will provide hands‑on technical expertise throughout the customer lifecycle, including system maintenance, diagnostics, troubleshooting, documentation, training support, and workflow assistance.

If you enjoy solving complex technical challenges, working directly with customers, and supporting innovative laboratory automation technologies, we encourage you to apply.

Ever wondered how your skills and unique background could impact the world of tomorrow? Join ourField Serviceteam and bring your passion and talent to work.

Your contribution:

• Install, develop and implement applications, integrations, mechanical service, customer training, and sales demonstrations of applications on Tecan liquid handling platforms, including EVO and/or FLUENT.
• Performs instrument installation, integration of third‑party devices and development of software applications by writing Evowareand/or Fluentscripts.
• Performs problem diagnosis, service, and preventative maintenance on Tecan instruments.
• Performs complex software application development, including developing liquid classes, and device integration at customer sites
• Provides customer training on use, application development maintenance, and troubleshooting.
• Share information obtained from unique problems or specialized training to the FAE Team and the Tecan organization.
• Performs complex demonstrations and installs.
• Ability and willingness to maintain a travel schedule and to travel on short notice.
• Complete essential service records according to company policy.
• Maintains appropriate parts inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Provides back‑up service support outside of assigned territory as needed.
• Maintains technical knowledge by attending educational workshops and reviewing technical publications.
• Handles essential tasks as assigned and responds to change productively.
• Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns.

Your background

• BS degree in Life Science or Computer Science or equivalent industry experience
• Minimum of 3 years of laboratory experience working with Evoware,Fluent,Magellanand other Tecansoftware is desired.
• Minimum of 3 years robotics/automation experience and writing scripts is desired.
• Electro/mechanical experience a plus
• Well‑developed PC skill level, including MS Windows 2000/XP, Windows 7, WIN10 and Office Suite.
• Posses a valid driver’s license
• Ability to successfully complete and pass all training courses defined in the MTP
• Ability to work well under pressure and to multi task
• Strong organizational and follow‑up skills
• Ability to complete all tasks assigned in a timely fashion
• High level of commitment and initiative
• Willingness to disseminate new information obtained to automation team members
• Ability to interact effectively with diverse groups inside and outside of the organization
• Ability to work effectively with customers
• Ability to manage time effectively
• Ability to travel up to 60% of the time
• Dependability is a must
• Excellent written and oral communication skills
• Proven team player

What we offer.

• Medical,Dental,andVision,effectiveonyourfirstday
• 16company-paidholidays
• 401(k)Employermatchonemployee'sfirst6%contributions; novestingperiod
• Company-paidLifeInsurance
• HealthReimbursement&SavingsAccountoptions
• Long/Short-termcompany-paiddisabilityinsurance
• EmployeeAssistanceProgram(EAP)
• Accident,CriticalIllness,&HospitalIndemnity
• LegalShield/IdentityShield
• DiscountedPetInsurance

Salary range of $85,000 – $105,000(Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data.)

Our purpose.

At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early‑stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant.

Stay unique and make it count.

Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.