Field Application Specialist - Eastern Canada

bioMérieux SA; Montreal; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Field Application Specialist to enhance customer relationships and provide technical support for their innovative product lines. This role involves coordinating training, ensuring compliance, and optimizing customer systems while fostering a positive work environment. The ideal candidate will possess a strong background in microbiology, excellent multitasking abilities, and a customer-oriented mindset. Join a forward-thinking company where your expertise will directly contribute to customer loyalty and business growth, all while enjoying a collaborative and supportive atmosphere.

Qualifications

• 3-5 years of clinical or industrial microbiology lab experience.
• Proficient in CRM systems and decision-making abilities.

Responsibilities

• Provide technical training and support for bioMérieux's products.
• Ensure customer satisfaction and optimize system performance.

Skills

Leadership Skills

Multitasking

Problem Resolution

Customer Orientation

Bilingual (French and English)

Education

Bachelor’s or Master’s in Microbiology/Molecular

Medical Laboratory Technology (MLT)

Tools

Windows OS

MS Office

CRM Systems

Laboratory Information System

Job description

Field Application Specialist - Eastern Canada

Location: St Laurent, Quebec, CA

Job Function: Customer Service

Primary Purpose and Overall Objective of the Job:

This position is to provide solution-oriented consultative training, technical support and troubleshooting at customer sites, and remotely, on bioMérieux’s Clinical and Industry product lines. Effectively work with customers to achieve efficient implementation and go live of new instrumentation. Retain current customer business, while developing and strengthening customer relationships that result in customer loyalty and positive referrals. The Field Application Specialist promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic, positive work environment.

Main Accountabilities:

1. Coordinate and provide technical training, consultation, demonstration, implementation and ongoing support of bioMérieux Canada’s Industry and Clinical product lines.
2. Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in bioMérieux’s CRM system; consulting as appropriate with Sales Partners, Application Specialists, Field/System Engineers, IT Resources, Management teams, and Local/Global Customer Support Teams.
3. Provide consistent follow up to ensure customer system optimization and satisfaction, meeting minimum key performance indicators.
4. Responsible for efficient territory management and travelling within operating expense budget.
5. Collaborate with Account Managers to support bioMérieux revenue initiatives and develop account strategies for excellent customer service and support to retain and increase business.

Studies and Experience:

1. MLT and Bachelor’s or Master’s (preferred) degree or equivalent in microbiology/molecular. IT & software experience is an asset.
2. Three to five years clinical or industrial microbiology laboratory experience, senior or reporting capacity. bioMérieux product experience is an asset.

Skills and Qualifications:

1. Demonstrate leadership and mentoring skills, able to work autonomously, effectively multitask to meet deadlines and competing priorities in a fast paced environment.
2. Proficient in Windows OS, MS Office programs. CRM proficiency (reporting and dashboard) would be considered an asset.
3. Exhibit sound decision-making ability, including problem resolution and troubleshooting. Customer and solution oriented.
4. Laboratory Information System, or connectivity/networking experience a plus.
5. A valid driver’s license is required.
6. Up-to-date vaccination where required by customers.
7. Bilingual (fluent in both French and English).