Field Appliance Technician

TransGlobal Service; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company seeks experienced Appliance Technicians to ensure excellent customer satisfaction through high-quality servicing and repairs. Candidates should possess strong technical skills, customer service orientation, and relevant certifications. Join a dynamic environment that values continuous development and offers competitive benefits.

Benefits

Flexible benefits package (Health, Dental, Paramedical)

Competitive remuneration package

Career progression potential

Employee discounts

Qualifications

• 2 or more years previous experience in major appliance service.
• Must hold a valid driver’s license with a clean driving abstract.
• Organized and detail-oriented with outstanding communication skills.

Responsibilities

• Provide courteous and professional in-home servicing of major appliances.
• Conduct diagnostics, repairs, and estimate repair costs.
• Maintain inventory and communicate with customers about service needs.

Skills

Customer Service

Communication

Technical skills

Attention to detail

Education

High school diploma or equivalent

Appliance Technician certification

Domestic Appliance or Gas Technician 2 Certification

Job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you have an exceptional attention to detail?

If you've been looking to join a team that values your energy and talents and provides you with continuous development opportunities, you’ve found it! Trans Global Service is looking for experienced Appliance Technicians and we want you to join our winning team.

Position Overview: This position is responsible for being the face of Trans Global Service, demonstrating enthusiasm while ensuring the highest level of customer satisfaction!

Responsibilities

• Provide customers with courteous and professional in-home servicing of major appliances ensuring adherence to “The Perfect Call”
• Conduct appliance diagnostics and complete repairs
• Estimate the costs of repairs/replacements
• Order parts and ensure inventory supply levels are sufficiently maintained
• Communicate with customers regarding details of the assessment and servicing required
• Provide information to assist customers in obtaining optimum performance of their products
• Complete all service documentation, describing repairs in detail and reporting identification of repaired stock
• Ensure the proper maintenance of shop tools and vehicles
• Adhere to all health and safety, security, building and departmental procedures

Qualifications

• High school diploma or equivalent
• 2 or more years previous experience and/or education in major appliance service
• Valid driver’s license (must be able to provide a clean driving abstract)
• Outstanding Customer Service skills
• Excellent written and verbal communication skills
• Professional and courteous phone etiquette
• Highly developed technical, investigative, and analytical skills
• Punctuality and dependability a must
• Must be organized and detail oriented
• Appliance Technician certification or willingness to obtain one
• Domestic Appliance or Gas Technician 2 Certification would be considered an asset

Why Transglobal

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

If you’d like to apply for this role, please contact our recruitment team at [e-mail]

Attach your CV and tell us why you would be a great fit at Trans Global!

Trans Global is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]