Field Aftersales Manager

CNH; Edmonton; On-site; CAD 80,000 - 100,000; Full time

Job summary

CNH recherche un Field Aftersales Manager pour optimiser le support après-vente, augmenter les performances des concessionnaires et assurer la satisfaction client dans la région de l'Ouest canadien. Le candidat idéal aura une solide expérience en ventes et gestion de projet, avec une passion pour l'amélioration de l'efficacité opérationnelle à travers la formation et l'engagement direct avec les concessionnaires.

Benefits

Savings & Retirement benefits

Parental leave

Adoption assistance

Fertility & Family building support

Employee Assistance Programs

Charitable contribution matching

Volunteer Time Off

Qualifications

• Au moins 3 ans d'expérience en vente, gestion de projet ou développement commercial.
• Capacité à voyager fréquemment (jusqu'à 50%).
• Expérience récente de travail avec des concessionnaires serait un atout.

Responsibilities

• Fournir un support de pièces de rechange après-vente et de service.
• Former et encadrer les concessionnaires sur les processus standards.
• Collaborer avec les équipes de vente pour développer des promotions.

Skills

Sales

Project Management

Business Development

Customer Relationship Management

Education

Bachelor's Degree

Associate's Degree

Job description

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About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

We are currently seeking a Field Aftersales Manager to join our team. In this role, you will provide aftersales parts and service support to assist Case IH and New Holland Agriculture dealers in improving the profitability of their dealerships and the company within their assigned territory. The Field Aftersales Manager will work collaboratively and cross-functionally with the regional field team to drive parts and service capability within the CNH Dealer network. Candidates must be located within the territory for this role (Western Canada).

Key Responsibilities

• Deliver the Focused 5 Key Results and develop the 5 cultural beliefs within their teams, and improve upon goals from previous year.
• Develop action plans and implement strategies to support and enhance the parts and service dealer capability within the assigned territory applying the defined Parts Performance Programs and Dealer Service Standards.
• Provide training and mentorship to dealers on parts and service standard processes, ensuring they have the knowledge and resources to meet customer needs efficiently.
• Collaborate with dealers to identify areas for improvement and implement action plans to optimize parts and service operations.
• Supervise and analyze parts sales performance, identifying opportunities for growth and implementing initiatives to drive sales revenue.
• Collaborate with the sales and marketing teams to develop promotional campaigns and programs to drive parts sales and increase market share penetration.
• Establish better integration between CNH and customers through frequent visits with dealers to improve relationships with major and potential customers
• Assist dealer to improve customer satisfaction scores with deployment of targeted training and standard processes, new product launches, special tooling, establish key customer relationships with targeted contact management, and identify strategic account management
• Act as a liaison between dealers and the company, communicating feedback, concerns, and suggestions to relevant departments to facilitate continuous improvement.
• Improve dealer service operational efficiency and profitability by analyzing service metrics, such as DAR / PDI, technician recovery rate, Product Improvement Program completion, technician recruitment, connected and non-connected services growth, etc.
• Stay informed about industry trends, market dynamics, and competitor activities to advise strategic decision-making and maintain a driven edge.
• Provide regular reporting on key performance metrics, including parts sales, dealer service capability improvement initiatives, and customer satisfaction levels.

Experience Required

• Bachelor's Degree with at least 3 years of proven experience in sales, project management, or business development
• OR Associates degree with 6+ years of experience in sales, project management, or business development
• Ability to travel frequently to visit dealers and attend industry events as needed (50%)
• Travel for this position may include up to three overnights per week

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including :

• Savings & Retirement benefits
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Machinery Manufacturing

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