Field Adjuster II

BCAA; Burnaby; Remote; CAD 73,000 - 92,000; Full time

Job summary

Join a purpose-driven organization as a Field Adjuster II, where you will play a crucial role in delivering peace of mind to British Columbians. This remote position allows you to work independently while investigating property and casualty insurance claims. You will engage with clients, assess claims legitimacy, and negotiate fair settlements, all while maintaining high standards of service. This innovative firm values integrity and teamwork, offering you the chance to grow both personally and professionally in a supportive environment. If you're an analytical thinker with a passion for helping others, this is the perfect opportunity for you.

Benefits

Flexible benefits

Career development opportunities

Paid time off

Performance bonus programs

Pension plan

BCAA membership perks

Qualifications

• 5-8 years in a claims environment required.
• Valid BC Driver’s License with a clean driving record.

Responsibilities

• Investigate claims and determine policy coverage.
• Negotiate settlements with insured and claimants.
• Maintain organized claims files as per standards.

Skills

Claims Investigation

Client Relations

Analytical Thinking

Negotiation

Communication

Education

Post-secondary diploma in business or related courses

Tools

Claims Management Software

Job description

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Field Adjuster II to join our Claims team based in the Lower Mainland Region!

Please note that this is a Remote Field Adjusting role based out of the Lower Mainland Region. Applicants who are not located within commuting distance of our Head Office (Burnaby) or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.

As a Field Adjuster II, you will operate within Claims Performance Standards to Property and Casualty Insurance Claims (homeowners, recreational vehicle, travel accident benefits) requiring field investigation and determine if coverage is available for a loss within the insuring agreement, and then proceed to settle or deny the claim.

Who you are:

1. You enjoy working independently and can troubleshoot when needed.
2. You’re a good communicator and recognize the importance of listening well and keeping other team members informed about your work.
3. You can deal with stressful situations calmly and professionally.
4. You have our Members’ best interests at heart, providing exceptional client relations and personalized service to meet their needs.
5. You are an analytical thinker and decision maker who gathers information before jumping to conclusions.
6. You’re proactive with meeting deadlines and take initiative.

What you’ll do:

1. Advise insured of the rights and obligations in accordance with the policy and the appropriate Insurance Act.
2. Investigate the claim to determine if the policy will respond to the loss and investigate the legitimacy of the claim.
3. Interview and/or take statements from policyholders, claimants, and witnesses.
4. Review information including, but not limited to, estimates, photos and/or videos of property damage, proof of ownership, hospital records, and other pertinent information required to fully substantiate the claim.
5. Maintain updated, current and organized claims files in accordance with Claims Performance Standards.
6. Negotiate a fair and cost-effective settlement with the insured, claimants, or claimant’s legal representative either directly or through the services of retained counsel.
7. Validate information, including but not limited to invoices and receipts.
8. Process payments in accordance with BCAA best practices.
9. Arrange disposal of salvage arising from settled claims in accordance with departmental standards.
10. Ability to work remotely and occasionally commute to the office as claims arise or operational needs shift, ensuring flexibility and responsiveness to business priorities.

What you bring:

1. Post-secondary diploma in business or related courses, programs, licenses (insurance related) and/or equivalent work experience.
2. 5 to 8 years in a claims environment.
3. Valid BC Driver’s License with a clean driving record.

Bonus Skills and Experience:

1. Second language.

Disclaimer:

ICBC has moved to an insurance model that is driver-based, where crashes will now follow the driver. For more information on this change and how it may affect you, please visit www.icbc.com/change.

Internal Applicants: The last day to apply for this role is end of day December 23, 2024. Please note this is a Grade 11 position.

The salary range for this position is $73,167.96 to $91,460.04 and is determined via job-related knowledge, skills, experience, certifications, market demand, and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%.

What we offer:

1. The chance to make a difference every day in the lives of British Columbians, BCAA Members, and our communities.
2. Career and personal development to help you grow and reach your goals.
3. Incentives that recognize team and individual sales and performance.
4. Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind, and soul thriving.
5. A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
6. Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
7. BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
8. Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [e-mail].

Put your career in motion with BCAA

About Us

Together, Let's Move BC Forward

BCAA serves 1 in 3 BC households with industry-leading protection and mobility solutions, including BCAA Home, Car and Travel Insurance, Evo Car Share, Roadside Assistance, and full auto repair at BCAA's Auto Service Centres across the province. BCAA also has a long history of keeping our roads safe and giving back in ways that improve the lives of British Columbians and communities throughout our province.

At BCAA, we are a purpose-led organization, where we maximize Member value while passionately supporting our team members, our communities, and our planet. Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.

We bring peace of mind to our Members so they can enjoy life more. Our amazing service creates uniquely memorable experiences and ignites unparalleled loyalty.

We have been awarded top employer status for several years in a row as one of the best places to work for those who value integrity, teamwork, and sustainability. Each of us grows personally and professionally by doing engaging work with inspiring colleagues.