FC Team Lead

Mejuri; Toronto; Hybride; CAD 65 000 - 90 000; Plein temps

Résumé du poste

Mejuri in Toronto, Ontario is seeking an FC Operations Team Lead to manage and optimize warehouse operations, inventory accuracy, and performance within a hybrid in-office model. You will lead a team of FC associates, coach performance, and ensure efficient daily tasks with strong focus on safety and data-driven decisions.

You should bring warehouse experience, be highly organized, and capable of working cross-functionally with teams to deliver exceptional service.

Qualifications

• Warehouse experience or equivalent education preferred.
• Ability to lead and coach a team in a fast-paced environment.
• Strong attention to detail and process improvement.

Responsabilités

• Train temporary associates on their role, processes and expectations.
• Oversee your home department team in planning daily tasks and distribute work evenly.
• Provide coaching and feedback on performance and behaviour, with actionable insights.
• Make day-to-day operational decisions with clearly identified problems and potential solutions.
• Assess risks informally based on experience and impact; seek guidance for complex decisions.
• Use analytical skills to evaluate team performance and processes; apply basic data analysis tools.
• Diagnose problems and identify root causes, proposing immediate fixes and escalating complex issues.
• Collaborate cross-functionally to ensure smooth operations.
• Apply critical thinking to solve immediate issues and encourage team problem-solving.
• Manage small projects with clear objectives and timelines and track progress.
• Observe and support all safety guidelines.

Connaissances

Warehouse experience

Highly organized

Time management

Analytical skills

Team leadership

Excel

Google Suite

Adaptable

Lift 50 lbs

In-office 3 days/wk

Formation

Warehouse experience or equivalent education

Outils

Excel

Google Suite

Description du poste

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world-shifting it from a traditional gift to to a personal choice rooted in self-expression.

Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn't require a special occasion, and it should never come with guilt. It's about celebrating yourself-your style, your life, your everyday.

Mejuri meets customers where they are-online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

The Role:

FC Operations Team Lead will be responsible for managing and optimizing the FC operations This role involves providing support to a team of FC associates, ensuring the efficient and accurate handling of inventory, and maintaining high standards of operational excellence. Operations Team Leads should have leadership skills, attention to detail, and a passion for delivering exceptional customer service

What You'll Do:

• Train temporary associates on their role, processes and expectations.
• Oversee your home department team in the planning of daily tasks, distributing work evenly to each member and participate in daily reporting meetings
• Provide coaching and feedback on performance, productivity and behaviour - Giving Feedback: Specific, timely, in the moment. Reports any concerns to supervisors Receiving Feedback: Open to receiving feedback from any level. Incorporates it into daily practices.
• Responsible for making decisions on the day-to-day operations of the team, and coming to your manager with a clearly identified problem with multiple solutions - Handles daily operational decisions; presents problems with possible solutions to the supervisor.
• How to assess risk associated with making a decision - Assesses risks informally based on experience and immediate impact; seeks guidance for complex decisions.
• Uses analytical skills to evaluate team performance and processes; applies basic data analysis tools.
• Diagnosing a problem and identifying the root cause, and bringing forward solutions- identifies issues and proposes immediate fixes. Escalates complex problems to Supervisors with potential solutions.
• Cross functional collaboration - Works with team members and adjacent functions to ensure smooth operations
• Problem solve - Applies critical thinking to solve immediate issues; encourages team problem-solving efforts.
• Project Manager - Manages small projects with clear objectives and timelines. Developers and tracks work back plans; maintains action logs to monitor progress.
• Safety - Observes and support all safety guidelines and requirements
• Other duties as required

What You'll Bring To The Team:

• Warehouse experience or equivalent education preferred
• Highly organized with focus on execution, problem solving, and improving processes
• Exceptional time management skills and accountability
• Ability to think critically and adapt quickly in a flexible environment
• Team player with an ability to work collaboratively
• Entrepreneurial spirit and self-starter
• Comfortable in working with Excel, Google suite, and, or ability to learn
• Aptitude for analytics
• The ability to lift up to 50 pounds frequently including bending and twisting
• The ability to stand or walk up to 8-hours per shift

At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things-together.

Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment.Success, for us, means living our values relentlessly.

Our values are:

RAISE THE BAR| Stay Curious, Share/Seek Feedback, and Strive for Excellence

CUSTOMER OBSESSED| Get close to the customer and prioritize them in our decisions

EMPOWERED OWNERS |Treat the company like your own, take initiative

FIND A WAY |Seek simple, creative solutions, and act fast

DRIVE RESULTS | Be clear on your goals and be relentless in achieving them

TEAM FIRST| Value team success over personal ego

Accommodation / Accessibility:

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Are you legally eligible to work in the country listed in this job posting, without the need for visa sponsorship?

This role is based in Toronto, Ontario, with 3 days per week in office.

Mejuri requires candidates to complete a Criminal Background Check upon offer.

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