Fashion Retail Assistant Manager: Lead Sales & Service

Abercrombie & Fitch Co.; Hamilton; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Quarterly incentive bonus

Paid time off

Paid volunteer day per year

Merchandise discount

Medical, dental and vision insurance

Life and disability insurance

Associate assistance program

Paid parental and adoption leave

401(k) with company match

Training and development opportunities

Global team culture

Job summary

Abercrombie & Fitch Co. is hiring an Assistant Manager to lead daily store operations, drive sales through strategic analysis, and deliver best-in-class customer service. You’ll manage opening/closing routines, oversee staffing, training, and performance, and guide product knowledge and brand standards.

You will engage in floorset updates, visual merchandising, and omni-channel order fulfillment while coaching the team to grow and develop within the organization.

Qualifications

• Bachelor’s degree OR one year of supervisory experience in a customer-facing role
• Maintain a strong customer focus
• Knowledge of current fashion trends
• Drive to achieve results and exhibit a strong work ethic
• Possess strong communication and interpersonal skills
• Team building and ability to coach others
• Take initiative and demonstrate confidence
• Balance multiple tasks while being detail-oriented
• Engage in applied learning and proactive thinking
• Ability to show up in a fast-paced environment

Responsibilities

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Communication

Team leadership

Scheduling

Staff development

Brand knowledge

Detail oriented

Proactive thinking

Initiative

Education

Bachelor’s degree

Job description

Abercrombie & Fitch Co. is hiring an Assistant Manager to lead daily store operations, drive sales through strategic analysis, and deliver best-in-class customer service. You’ll manage opening/closing routines, oversee staffing, training, and performance, and guide product knowledge and brand standards.

You will engage in floorset updates, visual merchandising, and omni-channel order fulfillment while coaching the team to grow and develop within the organization.