Fashion Advisor

Chanel Inc.; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

CHANEL’s Bloor Boutique in Toronto is seeking a client-focused sales professional to deliver bespoke, tailored service and uphold CHANEL’s Client Service Values. You will understand client preferences, offer styling advice, and ensure a seamless after-sales experience that builds lasting loyalty.

Reporting to the Boutique Manager, you will contribute to merchandising and visual presentation, support daily operations, assist with alterations, and collaborate with colleagues to achieve boutique

Job description

• Deliver bespoke and tailored client service, aligning with CHANEL's Client Service Values, and ensuring each client feels understood, valued, and cared for.
• Consistently exceed client expectations through a refined, personalized approach that creates meaningful connections and drives long-term loyalty.
• Optimize the client journey by understanding individual preferences, offering styling advice, and ensuring seamless after-sales service.
• Master product knowledge, providing expert guidance to clients and maximizing every sales opportunity with the highest level of professionalism.
• Demonstrate a proactive approach to achieving and surpassing both personal and boutique sales goals, aligning with commercial objectives.
• Stay attuned to the latest trends, product offerings, and boutique updates, ensuring that all client interactions reflect CHANEL’s commitment to timeless elegance and innovation.
• Support the daily operations of the boutique, including back-of-house functions, assisting with alterations, and ensuring products are properly handled.
• Collaborate with colleagues and leadership to uphold merchandising standards and optimize the boutique’s visual presentation.
• Provide timely and efficient follow-up with clients, maintaining accuracy in data capture and fostering a seamless, elevated service experience.

Reports to

Boutique Manager

Contract

Full-time and permanent

Location

Bloor Boutique, Toronto

Client Experience Excellence

• Deliver bespoke and tailored client service, aligning with CHANEL's Client Service Values, and ensuring each client feels understood, valued, and cared for.
• Consistently exceed client expectations through a refined, personalized approach that creates meaningful connections and drives long-term loyalty.
• Optimize the client journey by understanding individual preferences, offering styling advice, and ensuring seamless after-sales service.
• Master product knowledge, providing expert guidance to clients and maximizing every sales opportunity with the highest level of professionalism.
• Demonstrate a proactive approach to achieving and surpassing both personal and boutique sales goals, aligning with commercial objectives.
• Stay attuned to the latest trends, product offerings, and boutique updates, ensuring that all client interactions reflect CHANEL’s commitment to timeless elegance and innovation.
• Support the daily operations of the boutique, including back-of-house functions, assisting with alterations, and ensuring products are properly handled.
• Collaborate with colleagues and leadership to uphold merchandising standards and optimize the boutique’s visual presentation.
• Provide timely and efficient follow-up with clients, maintaining accuracy in data capture and fostering a seamless, elevated service experience.

Sales Performance & Product Expertise

• Deliver bespoke and tailored client service, aligning with CHANEL's Client Service Values, and ensuring each client feels understood, valued, and cared for.
• Consistently exceed client expectations through a refined, personalized approach that creates meaningful connections and drives long-term loyalty.
• Optimize the