Fan First Hospitality Ambassador

Saskatchewan Roughrider Football Club Inc.; Regina; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a vibrant team as a Premium Hospitality Ambassador, where your passion for customer service will shine. This seasonal role at home games offers a unique opportunity to engage with fans and create memorable experiences. If you thrive in fast-paced environments and love connecting with people, this is the perfect chance to be part of the Rider Nation. Bring your infectious smile and 'can do' attitude to a team that values positivity and professionalism. Your role will be crucial in ensuring every guest feels welcomed and valued during the exciting home games and events.

Qualifications

• Strong customer service skills with a passion for hospitality.
• Ability to engage with diverse groups and maintain professionalism.

Responsibilities

• Provide exceptional customer service to fans and guests at home games.
• Greet patrons, answer questions, and anticipate their needs.

Skills

Customer Service

Hospitality Experience

Communication Skills

Emotional Intelligence

Job description

Do you bleed green and white for the Rider Nation?

Are you known for your infectious smile, shining personality, and passion for giving exceptional customer service?

If so, the Saskatchewan Roughriders are seeking a high energy individual like you, who holds themselves in a professional manner and enjoys carrying on conversations with diverse groups of people.

This position will be responsible for being Premium Hospitality Ambassadors and providing high caliber customer service to fans, corporate sponsors, Club guests, and all other Stadium visitors at all Roughrider Home Games. As a member of the Hospitality Team, you will greet patrons and answer questions, all while anticipating their needs to create a major league experience for all our guests.

In our goal to continue growing, spreading, and supporting the Saskatchewan Roughrider Football Club we want you to join our team!

Requirements
The areas that you shine:

1. You have already cleared your schedule for all home games and can't wait to get started.
2. You are a true people person and have experience in the hospitality industry or working with the public in an engaging manner.
3. You are confident by nature and are comfortable approaching patrons in friendly conversation.
4. Your glass is always half full, putting the team in the most positive light at all times.
5. You are emotionally intelligent, understanding when circumstances require professionalism and maturity, especially in responding to staff and customer issues and complaints.
6. You have the gift of gab, but you also have the ability to listen, be patient and probe for information when necessary.
7. You are excited by change, and you thrive in a fast-paced environment with frequent changes in priorities.
8. Most importantly, you aspire to be a member of the Team and have a 'can do' mentality.

Our home games are essential to host Rider Nation, so all applicants must be available to work all home games. Please note, this is a seasonal role, that is for home games and potential events only. Please review the 2025 schedule to ensure availability. We thank all applicants, however only those chosen for an interview will be contacted.