FAMstore Assistant Manager | Apply by July 1, 2025

First Americans Museum (FAM); Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a vibrant team at the First Americans Museum as the FAMstore Assistant Manager. You will help manage daily operations, enhance customer satisfaction and leverage your knowledge of First American culture and art. We are looking for a motivated and dynamic individual who can effectively multitask and communicate with diverse audiences.

Qualifications

• Minimum high school diploma required.
• 2-4 years of experience in retail or hospitality preferred.
• Knowledge of First American art is an asset.

Responsibilities

• Assist in the day-to-day operation of FAMstore, focusing on its online components.
• Deliver a memorable customer experience and assist with product inquiries.
• Manage multiple tasks including staff supervision during peak hours.

Skills

Customer Service

Communication

Interpersonal Skills

Multi-tasking

Education

High School Diploma or GED

Higher Learning Degree in First American Art or Culture

Job description

FAMstore Assistant Manager | Apply by July 1, 2025

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FAMstore Assistant Manager | Apply by July 1, 2025

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Position Summary

The FAMstore Assistant Manager assists in the day-to-day operation of FAMstore with a focus on its online components. This full-time position reports directly to the FAMstore Manager. As the public face of FAM, the FAMstore Assistant Manager delivers a positive customer experience that exceeds expectations. The FAMstore Assistant Manager is expected to familiarize themselves with the products offered and be able to speak intelligently about and answer questions regarding those products. The FAMstore Assistant Manager is punctual, motivated, reliable and demonstrates initiative with strong interpersonal skills. This role includes weekends and occasional evening shifts.

Position Summary

The FAMstore Assistant Manager assists in the day-to-day operation of FAMstore with a focus on its online components. This full-time position reports directly to the FAMstore Manager. As the public face of FAM, the FAMstore Assistant Manager delivers a positive customer experience that exceeds expectations. The FAMstore Assistant Manager is expected to familiarize themselves with the products offered and be able to speak intelligently about and answer questions regarding those products. The FAMstore Assistant Manager is punctual, motivated, reliable and demonstrates initiative with strong interpersonal skills. This role includes weekends and occasional evening shifts.

Duties And Responsibilities

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Prior knowledge of First American art preferred
• Strong connection to First American community preferred
• Ability to anticipate customer service concerns and address them appropriately
• Ability to multi-task
• Basic math skills
• Communicative, proactive and solution-focused
• Enthusiastic about the museum’s mission and in serving our diverse audiences
• High School Diploma or GED required; higher learning degree preferred with emphasis in First American art, First American culture or hospitality a plus
• Patient and flexible with a focus on positive visitor experience
• Punctual (this position requires weekend hours)

Qualifications

To be successful in this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

• High school diploma or GED equivalent
• 2-3 years of experience as a line cook
• 2-4 years of overall experience in restaurants or back of house
• Knowledge of food preparation, cooking techniques, and presentation
• Holds a ServSafe Certificate
• Proven record of safe food and beverage handling skills
• Strong organizational skills with the ability to adapt and re-organize effectively
• Culinary training or degree is a plus
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Ability to work with minimal supervision
• Strong culinary skills with a passion for high-quality food
• Knowledge of food safety and sanitation standards
• Ability to work in high-pressure environments and meet deadlines
• Strong attention to detail and ability to follow recipes accurately
• Excellent communication and teamwork skills
• Flexibility to work evenings, weekends, and holidays as required

Work Experience

• Minimum one year retail experience required
• Prior experience in social media management preferred
• Prior experience working with a gallery, museum or cultural attraction preferred
• Prior experience using a point-of-sale or cash register system; can accurately balance a cash drawer

Supervision

The FAMstore Assistant Manager reports to the FAMstore Manager or other personnel as directed by the Deputy Director or Director / CEO.

Guidelines

The FAMstore Assistant Manager is to adhere to the policies and ethics of FAM at all times. Employee shall wear the museum store attire as per policy and asks for assistance on any matters or answers to any questions not covered by this job description.

Service

The FAMstore Assistant Manager assists the FAMstore Manager in all aspects of the day to day running of the FAMstore.

Quality Management

Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness.

Ethics

Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.

Judgement

Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in the decision-making process. Makes timely decisions.

Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Organizes or schedules other people and their tasks. Develops realistic action plans.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check.

We Are Thirty Nine Enterprises, LLC

One Place, Many Nations

In one place, visitors experience the collective histories of 39 distinctive First American Nations in Oklahoma today. First Americans Museum shares the cultural diversity, history, and contributions of the First Americans.

Thirty Nine Enterprises Land and Peoples Acknowledgement

Thirty Nine Enterprises, LLC honors the ancestors who lived here before it was Oklahoma.

We honor the indigenous people who inhabited these lands before the United States was established. They include the Apache, Caddo, Tonkawa, and Wichita. We also honor those tribes who have a historical relationship to this region, including the Comanche, Kiowa, Osage and Quapaw. We acknowledge the Muscogee (Creek) and Seminole who were once assigned the land upon which FAM resides.

Today, 39 distinct tribal nations reside in Oklahoma. We are as diverse culturally and linguistically as the nations on the European continent.

We are not in Oklahoma by choice. Many of our peoples were forcibly removed and relocated from the far reaches of the contiguous United States. After nearly 200 years, our histories and cultural lifeways are now interwoven into this landscape.

The Choctaw people call this land Okla Homma. Okla Homma means “red people”, the place we now call home.

Our National Story

Only a few tribal Nations were indigenous to what is now the State of Oklahoma. All others were removed from homelands across the contiguous U.S. to Indian Territory. In 1907 Oklahoma became the 46th state to enter the union. The state’s name comes from two Choctaw words “Okla” and “Homma” meaning Red People.

Our Mission

To serve as a dynamic center promoting awareness and educating the broader public about the unique cultures, diversity, history, contributions, and resilience of the First American Nations in Oklahoma today.

Our Core Values

RESPECT

Acknowledge and celebrate the worth of all peoples.

RECIPROCITY

Promotes the mutual exchange of knowledge, ideas, and perspectives.

RELATIONSHIPS

Strengthen connections with our local, regional, and global communities.

RESPONSIBILITY

Educate the broader public and foster truth-telling.

Physical Requirements

Capable of handling large pots and pans, stacks of plates, and dish racks, lifting, pushing, and pulling up to 50 pounds; may be subject to extended periods of walking, standing, sitting, reaching, balancing, bending, kneeling, handling, feeling, climbing, and twisting; and vision, speech, and hearing sufficient to perform the essential tasks. Will be exposed to heat, cold and sharp tools in the kitchen. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Thirty Nine Enterprises, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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