Family Support Counsellor I - Youth Community Support Program

Wood's Homes; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

Wood’s Homes in Calgary, Alberta seeks a Family Support Counsellor I to deliver family support services to children and families in the Youth Community Support Program. The role includes in-home support, school liaison, and community coordination for youth aged 13-17 and their families.

You will apply clinical understanding, support parenting skills, safety planning, and navigate the impact of complex mental health challenges while ensuring high‑quality services and Health & Safety adherence.

Qualifications

• Degree required in Human Sciences, Childcare, or related field.
• 2–4 years’ experience with infants, children and/or adolescents, and families.
• Family and in-home support experience preferred.
• Case Management experience is preferred.
• Must have a full, non-GDL class 5 driver’s license and own transportation.

Responsibilities

• Completes program related assessment process and jointly establishes goals and areas of focus.
• Advocates for the family and supports development of a resource network with the family, community and professionals.
• Provides parent skills training in addition to supportive individual and family counselling.
• Attends to safety of all family members by intervening in crisis situations and providing follow-up care.
• Participates in bi-weekly supervision, case reviews, weekly clinical rounds, and team meetings to ensure delivery of effective Family Support services.
• Reports workplace hazards or incidents to supervisor.
• Performs other duties as assigned.

Skills

Family support

Parenting skills

Crisis intervention

Advocacy

Communication

Education

Bachelor’s degree in Human Sciences/Childcare

Job description

We're looking for one (1) Family Support Counsellor I to join our team!

Reporting to the Program Supervisor, the Family Support Counsellor I is responsible for the delivery of family support services to the children and families in the care of the Youth Community Support Program at Wood’s Homes.Family support services include in home support as well as school liaison and community co-ordination as needed. Family Support Counsellors will be attached to both the residential and community-based services, working with youth aged 13-17 and their respective families. The Family Support Counsellor will demonstrate clinical understanding, support families in parenting skills, safety planning, and navigating the impact of complex mental health challenges. The Family Support Counselor will demonstrate due diligence in being exceptional in the delivery of high-quality services and in meeting the requirements of the Health and Safety Management System at Wood’s Homes.

Responsibilities

• Completes program related assessment process and jointly establishes goals and areas of focus.
• Advocates for the family and in that role supports the development of a network of resources with the family, community and other involved professionals while teaching the families how to advocate for themselves.
• Provides parent skills training in addition to supportive individual and family counselling.
• Attends to the safety of all family members by intervening directly in crisis situations and providing follow-up care as required.
• Participates in bi-weekly supervision, case reviews, weekly clinical rounds, and team meetings in order to ensure the delivery of effective Family Support services.
• Reports workplace hazards, unsafe or unhealthy conditions, or incidents (including near misses, injuries, or equipment damage) to their direct supervisor.
• Performs other duties as assigned.

Qualifications

• Degree required in one of the Human Sciences, Childcare, or a related field.
• Minimum two (2) to four (4) years’ experience working with infants, children and/or adolescents, and families.
• Family and in-home support experience preferred.
• Case Management experience is preferred.
• Must have a full, non-GDL class 5 driver’s license and own transportation.
• Personal suitability.