Family Support Counsellor I / II - Family Support Network

Wood’s Homes; Calgary; On-site; CAD 48,000 - 64,000; Full time

Job summary

Wood's Homes in Calgary is seeking a Family Support Counsellor I/II to deliver family support services to children and families in homes, schools, and community settings. You will work under the Program Manager to ensure high‑quality, safety‑driven support and coordination with partners.

The role requires a degree in human sciences, childcare, or related field, 2–4 years’ experience, in‑home support or case management preferred, a full class 5 driver’s license, and a commitment to personal

Qualifications

• Degree in Human Sciences, Childcare, or related field.
• 2–4 years' experience working with infants, children and/or adolescents, and families.
• Full, non‑GDL class 5 driver's license and own transportation.
• Family/in‑home support and case management experience preferred.

Responsibilities

• Completes program related assessment and jointly establishes goals.
• Advocates for the family and develops a resource network with family and professionals.
• Provides parent skills training plus supportive individual and family counselling.
• Attends to safety in crisis situations and provides follow‑up care.
• Participates in weekly supervision, case reviews, and team meetings to ensure quality delivery.
• Reports hazards or incidents to supervisor.
• Performs other duties as assigned.

Skills

Family support

Case management

Crisis intervention

Advocacy

Education

Degree in Human Sciences/Childcare

Job description

Family Support Counsellor I / II - Family Support Network

Job Description

Posted Friday, August 21, 2026 at 8:00 AM

We're a not-for-profit mental health centre based in Calgary, with locations across Alberta. Our mission is to build good mental health and well-being so everyone can thrive in their community.

We're looking for one (1) Family Support Counsellor I / II to join our team!

Role Summary

Reporting to the Program Manager, the Family Support Counsellor I is responsible for the delivery of family support services to the children and families in the care of Wood's Homes. Family support services include in home support as well as school liaison and community co-ordination as needed. Family Support Workers can be attached to educational, residential or community-based services and this determination is governed by the needs and procedures of those programs. The Family Support Counsellor will demonstrate due diligence in being exceptional in the delivery of high-quality services and in meeting the requirements of the Health and Safety Management System at Wood's Homes.

Responsibilities

• Completes program related assessment process and jointly establishes goals and areas of focus.
• Advocates for the family and in that role supports the development of a network of resources with the family, community and other involved professionals while teaching the families how to advocate for themselves.
• Provides parent skills training in addition to supportive individual and family counselling.
• Attends to the safety of all family members by intervening directly in crisis situations and providing follow‑up care as required.
• Participates in weekly supervision, case reviews, clinical rounds, and team meetings in order to ensure the delivery of effective Family Support services.
• Reports workplace hazards, unsafe or unhealthy conditions, or incidents (including near misses, injuries, or equipment damage) to their direct supervisor.
• Performs other duties as assigned.

Qualifications

• Degree required in one of the Human Sciences, Childcare, or a related field.
• Minimum two (2) to four (4) years' experience working with infants, children and/or adolescents, and families.
• Family and in‑home support experience preferred.
• Case Management experience is preferred.
• Must have a full, non‑GDL class 5 driver's license and own transportation.
• Personal suitability.

Why choose us. We are committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds and experiences. At Wood's Homes we embrace each other's differences and strive to learn and grow from them.

We sincerely thank all applicants for their interest in this position; however, only those moving forward in the selection process will be contacted.