Family Services Support Specialist

The Salvation Army USA Central Territory; Westbank First Nation #9; On-site; CAD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a compassionate Family Services Support Specialist to join their team. In this part-time role, you will be the first point of contact at the food pantry, assisting clients with food and personal items while providing vital support services. Your responsibilities include maintaining accurate documentation, stocking pantry items, and promoting community programs. This position offers a rewarding opportunity to make a meaningful impact in the lives of individuals and families in need. If you are dedicated to helping others and thrive in a supportive environment, this role is perfect for you.

Qualifications

• Previous clerical experience desired.
• High school diploma or equivalent required.

Responsibilities

• Greets clients and provides information at the food pantry.
• Keeps accurate documentation of client contacts and donations.
• Assists clients with food and personal items.

Skills

Client Assistance

Documentation Skills

Communication Skills

Organizational Skills

Education

High School Diploma or Equivalent

Job description

Wherever there is a need in Rock County you'll find the Salvation Army. We help our community in many ways; providing housing, overcoming poverty, and helping cure hunger. Each year, The Salvation Army provides over 10 million nights of lodging to those in need. Our group homes, emergency shelters, and transitional living centers provide housing, food, and overnight lodging for varying amounts of time to destitute families, the homeless, the displaced, and to youth where family care is undesirable or unavailable. Through our holistic approach to serving the whole person, we supplement every shelter service with emotional and spiritual support. Through programs that serve the body, mind and soul, we alleviate the symptoms of poverty, then work to address the root issues that cause it. This holistic approach helps create sustainable change in millions of lives, every single day. To help make a difference in your community, apply today!

This is a part time position.

The Family Services Support Specialist will be the first point of contact for people coming to The Salvation Army food pantry. Answers phones, assists clients with getting food and/or personal items, and assists with incoming donations.

About the role:

• Greets clients and visitors to the food pantry, providing information, service delivery, and other relevant program information as needed, including other community resources to help meet immediate needs.


• Provides clients seeking emergency assistance (ie. motel voucher, gas, etc.) the appropriate form and informs case manager that client needs emergency assistance.


• Performs a range of duties to assist with food pantry. Assist clients needing food, personal items, pet food, etc. by completing TEFAP form and/or other required documentation and getting food order for clients.


• Keeps the bread, bakery and surplus items stocked and orderly.


• Answers incoming phone calls and responds and/or routes appropriately.


• Keep accurate documentation of phone calls, interviews, etc. of all client contacts.


• Assures that accurate and timely records, reports, and statistics are maintained for all social services programs which includes but is not limited to Service Point, SIMS and National Statistical System.


• Receives incoming donations and provides receipts and/or documents donation as instructed


• Assists with seasonal programs, e.g. Christmas Assistance.


• Promotes Salvation Army programs and encourages/invites clients to attend.


• Maintains confidential records compliant with TSA policies.

Education: High school diploma or equivalent

Experience: Previous clerical experience desired.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.