Family Services Social Worker

Mamas for Mamas; Kelowna; On-site; CAD 60,000 - 70,000; Full time

Job summary

A community support organization in Kelowna seeks a Family Services Social Worker to provide trauma-informed and client-centered support. The role involves assisting families in navigating the family justice system and ensuring access to necessary resources. Ideal candidates should have a BSW or MSW and experience in crisis support. This position is pivotal in empowering families to overcome barriers and improve their circumstances.

Qualifications

• Registered with the BC College of Social Workers (required).
• 2+ years of experience supporting families in crisis.
• Knowledge of Family Court processes and community-based supports.

Responsibilities

• Conduct client intakes and assess needs, strengths, and goals.
• Provide emotional support to navigate challenges like domestic violence.
• Assist clients in developing life skills such as budgeting and parenting.

Skills

Communication

Crisis management

Case documentation

Education

Bachelor of Social Work (BSW) or Master of Social Work (MSW)

Job description

Position Summary

The Family Services Social Worker provides trauma-informed, client-centered support to individuals and families accessing services through Mamas for Mamas. This role combines clinical social work practices with practical guidance through the family justice system, offering a blend of mental health support, system navigation, and advocacy.

The ideal candidate brings a strong understanding of family dynamics, poverty-related barriers, and the legal processes that impact caregivers. They will support clients through one-on-one meetings, case planning, community referrals, and court navigation—ensuring families feel empowered and never alone.

All social workers must be registered and in good standing with the British Columbia College of Social Workers and maintain a current criminal record check, renewed every two years in accordance with Mamas for Mamas policy.

Key Responsibilities

Client & Family Support

• Conduct client intakes and assess needs, strengths, and goals

• Develop and update Family Service Plans and safety plans as needed

• Provide emotional support and practical tools to navigate challenges like domestic violence, mental health concerns, or housing insecurity

• Support clients in developing life skills such as budgeting, time management, and parenting

• Respond to crisis situations and make appropriate referrals for emergency care or protective services

Court & Legal System Navigation

• Provide one-on-one and group-based support for families navigating Family Court

• Accompany clients to family court hearings, case conferences, and legal appointments

• Assist with paperwork, understanding legal language, and preparing for proceedings

• Advocate for client needs and ensure their rights are upheld within the legal process

Community Navigation & Advocacy

• Refer clients to community resources, including housing, financial assistance, legal aid, education, and mental health services

• Maintain a strong understanding of local and regional supports

• Build collaborative relationships with external service providers and justice system professionals

Documentation & Compliance

• Maintain accurate and confidential case notes, assessments, and follow-up documentation

• Enter client information into internal systems in alignment with organizational policy

• Adhere to all ethical, legal, and professional guidelines related to social work practice

Qualifications

• Bachelor of Social Work (BSW) or Master of Social Work (MSW)

• Registered with the BC College of Social Workers (required)

• 2+ years of experience supporting families in crisis, preferably within legal, family justice, or social service settings

• Knowledge of Family Court processes, trauma-informed care, and community-based supports

• Strong communication, crisis management, and case documentation skills

• Ability to work independently while contributing to a multidisciplinary team